Comments on: Pathetic Tata Indicom Broadband service in Delhi

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By: Dr Jayaraman

Dr Jayaraman — Sat, 06 Jun 2009 12:46:15 +0000

Totally agree with the person who had such horrible experience with Tata indicom. My experience in Coimbatore, Tamilnadu, is almost identical.

1. Over 90% of the time I don’t get internet service. Technical support is totally inadequate, nobody
has a clue why the server is down. Nothing gets done in spite of several phone calls. They don’t
keep the equipment in working order, and wait till customers like us call and complain that there
is no internet. This is totally unacceptable.

2. Customer care (the 1-800 number) too has inordinate wait time, and just hangs up on me
saying “call later”. This is unacceptable. Even now, the internet service has been down
for more than 4 days. Nothing is being done. I have been calling everyday, when I finally get
through to a customer service “executive” all I get is some platitudes. They also tell me that
i will receive credit for all the days when I had no service, but this is a lie — see point 5 below.

3. In spite of escalating to Nodal officer for Tamilnadu region (several times), there has been no
response. This is ridiculous. What has Tata come to? I plan to publicize my frustrations all over
various internet fora, and warn the public not to sign up for Tata indicom.

4. Towards the end of March 09, I signed up for Tata’s broadband DSL internet service, and paid in full
for 4 months. More than Rs 5500. I was explicitly told by the salesperson (DineshBabu, Coimbatore)
that there would be no charges. Still I was sent pro-rated charges for march, and additional extra
charges on each subsequent bill.

5. Finally, in spite of being told by customer service that I would receive credit for all the days when I had no service
this has NOT happened. Just to quote one instance, I had no service from April 6 till 23rd. But, lo and behold, the
April bill shows no refund. In addition to providing lousy service, Tata have also taken to outright lying. I am stunned at Tata’s audacity. This is causing irreparable harm to their valuable brand name.

I plan to register complaints with consumer protection groups, write letters to the editor in all major newspapers,
and also widely publicize on the internet.

By: Ronald Dsouza

Ronald Dsouza — Thu, 14 May 2009 07:11:35 +0000

All, The most bullshit internet & telecom service provider is TATA INDICOM. This is the shit kind of stuff I have ever seen. I hope to find this shit only in the toilet……..

By: karan

karan — Sat, 25 Apr 2009 08:09:57 +0000

Yup, Tata Indicom sucks. Afaik BSNL seems best, but whatever it is, don’t go for Tata Indicom. Its painfully frustrating, to say the least. The connection will constantly drop for no reason and their “engineers” are blank when it comes to fixing it. Even calling up the nodal officer doesn’t help.

By: Ritesh-Delhi

Ritesh-Delhi — Sat, 07 Mar 2009 20:06:42 +0000

My wireless broadband connection was installed on 17th Feb 2009. AND I HAVE NOT BROWSED CONTINOUSLY FOR MORE THAN 20 MINS SINCE THEN. THERE IS A FREQUENT DISCONNECTTION PROBELM WITH MY CONNECTION. I logged complaint many times but there were no actions taken.

I paid Rs 2124/- to install the connection and now the worst part is that “My account” is showing Rs 1268/- amount as outstanding balance.

Bill was generated on 21st Feb 09. In just four days they charged me 1268/- amount again.

The worst services in the world.

By: Surta

Surta — Mon, 02 Feb 2009 06:19:00 +0000

Tata Indicom Broadband is pathetic in Ahmedabad. I got it terminated because their server was down every week. Whenever I complained they would tell me to wait for six hours. Their helpline people have no technical knowledge. The only things they know are sorry and thank you for being on hold. Even after getting account terminated and getting their modem collected from my house (for which their person gave me a receipt as well) they sent me a bill, which included 100 rupees as suspension charges!! Tata Indicom Broadband is a fraud company and its license should be canceled by the government. I would suggest all internet users to use gprs, broadband or WLL internet services from BSNL, MTNL or VSNL directly, as the money we pay goes to the public sector companies and partly to the government. They may not be the smartest, but they are not frauds of such high levels.

By: Surta Mehta

Surta Mehta — Mon, 02 Feb 2009 06:17:01 +0000

By: Maria

Maria — Mon, 26 Jan 2009 11:45:40 +0000

My name is Maria and i have been using tata indicom broadband connection in Chennai since this month.
On the 13th Jan 2009, i had registered a complaint (number: 8438932) for which i followed up three or four times and the response that i received was also not satisfactory. I followed up this morning(26 jan 09), only to discover that my complaint had been closed after 14 days without the problem being rectified.

I have paid for 4 months of connection and my money is stuck, nearly 5000. Tata indicom has been a waste of time and money along with the pathetic and fraudulent service.

By: E Post

E Post — Fri, 09 Jan 2009 19:43:02 +0000

I had an equally bad experience with Tata Indicom Broadband. Though it dates back to the time when Tata bought over VSNL, nevertheless since that day i totally boycott all Tata products. In my case the connection was intalled promptly and worked great for a first few weeks. Thereafter it went down on speed. On being complained the speed was restored but after a week or so the speed was again down to a pathetic dial up speed. This time they registered the compliant and kept lingering on over months about the complaint and never restored my original speed. When I told that in this case i would like to disconnect my connection, they willingly did so and sent a guy next day to pickup their router. The best part, I had paid deposit to get my connection and have not till date got it back inspite of the router being taken back by the company.

I sufferred at their hands for a few months at low pathetic speeds then at their customer service, then fighting for the refund and finally i gave up when i realised that i had spent more money in calling and fighting that what i was owed.

I wont give you an advice but what i can say is that the longer good experience u get with Tata the longer is the painfull period that awaits you afterwards.

Best of luck to people who are enjoying the service and my good wishes to people who have opted out.

By: Neha Bhatt

Neha Bhatt — Fri, 03 Oct 2008 10:08:57 +0000

I have had the worst experience with reliance broadband and so has my colleague. I highly discourage anybody from taking it up.