Pathetic Tata Indicom Broadband service in Delhi

Posted on August 1, 2005 by Sandip Bhattacharya

Seems that my blog is turning out to be a general gripe column. I don’t think I should be blamed for it though. Our country is full of technology companies who are only out to fleece people. When you use the services of a company who considers quality of customer service as a variable business decision, you know you have seen a company who is just after your money.

After my awful experience with Sify, I decided to try out Tata Indicom. I was under the naive assumption that Sify’s franchise model and lack of any quality control on their franchisees is the reasons behind their pathetic existence. But Tata Indicom proved me wrong – they showed that even owning your own network with your own people managing it, is no reason to provide a bare minimum level of service.

Here is my track record with Tata Indicom Broadband.

I applied for a connection on 10th of June, and paid money for their router based connection. I finally got it installed and working on 28th or 29th. Almost three weeks to get a connection! That is pathetic by *any* ISPs service. However, I was happy that my connection was up at least.
For about 10 days the connection went well.
From the third week onwards I started seeing losses in the last mile. I started actively monitoring the line quality using smokeping. Here is the graph for those few days.
I file a complaint. There was a person here next day, and for a moment i was impressed. However, the impression was shortlived. The tech support guy listened to what I had to say, looked at my graphs, didn’t believe me, and started a ping from my computer to the local DSLAM peer. He saw the losses in line and said that he will escalate it to his senior.(Couldn’t this have been checked from the NOC itself?). But what happened later was priceless. The guy sat there at the computer and logged into his company trouble ticketing system and started making notes of his assignments for the rest of his day. After 15 minutes, I decided that I have been polite enough and told him to take his personal work elsewhere. He asked for two *more* minutes, and left after that.
On 24th July, my line went down completely. I waited for it to come up, and finally filed a complaint on 25th morning that my link was down. What happened next was surreal. I kept calling up customer care, and they kept promising to send a reminder to the tech team, and assured that the problem will be solved with 24 hours. It has been eight 24 hours since then, and connection is still down. In between I got two calls from some lady who wanted to ask me independently if it is still down, and promised to send a guy to my place. I kept myself to the house all day, but nobody appeared.
Today morning I got a call from another guy who asked me if my complaint about the losses in line(filed two weeks back) has been solved. If he had been physically in front of me, I would have strangled him.

What I didn’t realize while taking the connection, was that Tata Indicom Broadband is just Dishnet DSL with a new name, and it comes with Dishnet DSL’s “renowed” or shall we say notorious service record. Right now, in my last five weeks of subscription, the line has been unusable for two – that makes it a 20% downtime!

Oh yes, for all those on a bandwidth capped plan, watch out for Tata Indicom’s totally screwed up IP accounting! Thank goodness that I have an unlimited connection. Their account system actually shows that I have downloaded 5GB in these last five weeks that I have been a subscriber(remember? that I have actually used it for about two weeks?) The only heavy downloads I do is Debian, windows and anti-virus security updates! And this is priceless – on 25th, when i filed a complaint about my line being down (which they acknowledged), I am supposed to have downloaded 150MB of data. Of course, my reporting this got me another trouble ticket number, which I am pretty sure is right down in their list of priorities. But for those on a bandwidth capped account from them, … my sympathies.

I am again in the market looking for a good DSL provider, and I see none in the capital of the country! Keeping my fingers crossed, I looked at MTNL’s plans again .. but no, they still haven’t changed their laughable download limits in their plans (256kbps with a bandwidth cap of 400MB, anyone?)

Meanwhile I am spending hundreds every day on the dialup again, for the last one week.

Update – 3 August 2005: Thanks to Shushubh for mirroring this experience of mine.

This entry was posted in General and tagged broadband, delhi, ISP, service provider, tata indicom, tech. Bookmark the permalink.

Anupam

I am a 5 year old customer of VSNL in Delhi with id anupam.sri@vsnl.ne. When Tata Indicom guys contacted me for a broadband i agreed looking at there good services for the past years i used there services. But for my surprise

It took almost 2 months for them to give a connection.
The day they gave me a connection, there sever was not working leaving me unconnected for 7-8 days.
Finally I got the connection working thy gave me 512Kbps connection where i had requested them for 64 Kbps on & on Connection (suitable for home surfing)
Now the Manager here asked me to not to use the connection for 2-3 days till he changed my Plan
It took them another month to update my Plan.
Now the connection never works and I have to work still on the dialup
My telephone bill has risen exponentially as I use dial up and call there ‘pathetic’ customer care on a daily basis without any turnout.
I requested them to cancel all stuff and give me Id back which they are refusing.

Its total blackmail I am facing right now. I can’t get my 5 year old id back and nobody listens to my complaints. Any help in this regard would be welcome.
Anupam
Ps I am writing this on dialup only, latest complaint no. 41743203
NEVER GO FOR IT ……………VSNL SUCKS!!!!!!!!
Anupam
I am a 5 year old customer of VSNL in Delhi with id anupam.sri@vsnl.ne. When Tata Indicom guys contacted me for a broadband i agreed looking at there good services for the past years i used there services. But for my surprise
1. It took almost 2 months for them to give a connection.
2. The day they gave me a connection, there sever was not working leaving me unconnected for 7-8 days.
3. Finally I got the connection working thy gave me 512Kbps connection where i had requested them for 64 Kbps on & on Connection (suitable for home surfing)
4. Now the Manager here asked me to not to use the connection for 2-3 days till he changed my Plan
5. It took them another month to update my Plan.
6. Now the connection never works and I have to work still on the dialup
7. My telephone bill has risen exponentially as I use dial up and call there ‘pathetic’ customer care on a daily basis without any turnout.
8. I requested them to cancel all stuff and give me Id back which they are refusing.
Its total blackmail I am facing right now. I can’t get my 5 year old id back and nobody listens to my complaints. Any help in this regard would be welcome.

Anupam

Ps I am writing this on dialup only, latest complaint no. 41743203

NEVER GO FOR IT ……………VSNL SUCKS!!!!!!!!
Anupam

To add they also dont give your mony back for the duration the connection is not used…ppl am still on dialup:(……….latest com. no. 41743203
Anupam

To add they also dont give your mony back for the duration the connection is not used…ppl am still on dialup:(……….latest com. no. 41743203
Shyam Agnihotri

Hi
I had much bitter experience.My prepaid package for renual was not getting uploaded, hence I approached service provider, who took the serial No. of package and PIN and promised to restore internet service by evening. When I checked my account at home in the evening it showed Rs1/- only, inspite of unused services.Service provider raised his hands & gave Customer Service Number.When you call-up customer service, you get all recorded messages for hours but no one picks-up the phone. Going to consumer court may help in refunds. Inform if anybody is trying.
Shyam Agnihotri

Hi

I had much bitter experience.My prepaid package for renual was not getting uploaded, hence I approached service provider, who took the serial No. of package and PIN and promised to restore internet service by evening. When I checked my account at home in the evening it showed Rs1/- only, inspite of unused services.Service provider raised his hands & gave Customer Service Number.When you call-up customer service, you get all recorded messages for hours but no one picks-up the phone. Going to consumer court may help in refunds. Inform if anybody is trying.
Ashish

Tata Indicom is extreamly Pathetic. I have applied for the connection, 64 kbps line in first week of May 2006. They promiced me it would be fixed in 7 to 8 days. Its over 50 days now and I do not have the connection.
During this time, I called theie Service center many times. Every time the wait period was over 10 mins and I was asked to call back. But I waited and waited and finally got to talk to some one. After my immense cursing for 8/10 times, finally their engineer came and fixed up modem and asked me to convert my existing email ID with VSNL to broadband. So I did. Then he told me that it woulld be activated the next day.
Next day was funnier, I was not even able to access my Dial-up ID. So I comaplined again. Every time in the complaint, I got the same answer that somebody will contact me in 24 hrs. No body ever did. Again after fighting for 2/3 days, I got my Dial-up ID back, which is actually my business ID also. I missed on my mails for 3 days.
But still my broad band connection was not activated. So one fine day I lost my cool and really cursed them like hell and as them to cancel my connection and give my money back. They asked me to use proffessional language. But I threatened them to go to police. Then one fine day, my broadband plan was activated, even when I dint want it. I thought that I might use it if its activated anyway. But from that day, DSL light on modem never came up and i still am not able to connect nor do I have my money back.
I havent seen such a worst service in my life and I am seriously thinking of going to polce as they have taken mney in advance for 6 months.
Ashish

Tata Indicom is extreamly Pathetic. I have applied for the connection, 64 kbps line in first week of May 2006. They promiced me it would be fixed in 7 to 8 days. Its over 50 days now and I do not have the connection.
During this time, I called theie Service center many times. Every time the wait period was over 10 mins and I was asked to call back. But I waited and waited and finally got to talk to some one. After my immense cursing for 8/10 times, finally their engineer came and fixed up modem and asked me to convert my existing email ID with VSNL to broadband. So I did. Then he told me that it woulld be activated the next day.
Next day was funnier, I was not even able to access my Dial-up ID. So I comaplined again. Every time in the complaint, I got the same answer that somebody will contact me in 24 hrs. No body ever did. Again after fighting for 2/3 days, I got my Dial-up ID back, which is actually my business ID also. I missed on my mails for 3 days.
But still my broad band connection was not activated. So one fine day I lost my cool and really cursed them like hell and as them to cancel my connection and give my money back. They asked me to use proffessional language. But I threatened them to go to police. Then one fine day, my broadband plan was activated, even when I dint want it. I thought that I might use it if its activated anyway. But from that day, DSL light on modem never came up and i still am not able to connect nor do I have my money back.

I havent seen such a worst service in my life and I am seriously thinking of going to polce as they have taken mney in advance for 6 months.
RV

I’m having the same experience in Chennai as well. My broadband connection was done since 10th june 2006. I’ve been complaining to the customer care centre and during every call, the automated voice will say “All our executives are busy, please wait”. This will go on for about 10 minutes. After that, the so called executive will ask me the details and say that he / she is really sorry for the incovenience and it will be set right in 24 hours time and will be given a complaint number. Till today 18 24 hrs have passed and no action has been taken. The tragedy is that every alternate day, somebody will call me and enquire whether the connection is working!. Since, i have very little time to look into the matter, it goes on and on
The service and speed are abysimally low and pathetic!
RV

I’m having the same experience in Chennai as well. My broadband connection was done since 10th june 2006. I’ve been complaining to the customer care centre and during every call, the automated voice will say “All our executives are busy, please wait”. This will go on for about 10 minutes. After that, the so called executive will ask me the details and say that he / she is really sorry for the incovenience and it will be set right in 24 hours time and will be given a complaint number. Till today 18 24 hrs have passed and no action has been taken. The tragedy is that every alternate day, somebody will call me and enquire whether the connection is working!. Since, i have very little time to look into the matter, it goes on and on
The service and speed are abysimally low and pathetic!
Anupam

This is for those who still have little faith left in these F@$$%$ I am still on dialup with the same complaint no. 41743203(Since 19th June)
Anupam

This is for those who still have little faith left in these F@$$%$ I am still on dialup with the same complaint no. 41743203(Since 19th June)
R S Gupta

Sandip,
First I must thank you, for creating aplatform to share our experience, so that we may try and save otheres.
My experience is similar as yours. Only dates are different – paid them on 11th June, then chased them for 7 calender days to ultimately get the connection up on 25th June evening. Mind you Tata Indicom has been more efficient than some of the MNC Banks to get the money/payment collected.
Today it is 9th day from the first time I had registered a complaint, and still, funnily enough Customer Care keeps on saying that it will be resoved within next 24 hours.
However, I have put the matter under a consumer forum solicitor’s attention, and would try & put some lesson-orientation for the otherwise non-professional, non-committed, insincere Tata Indicom service support.
I really wish, that even my enemy does not book Tata Indicom broadband at Delhi.
It is amazing that this organization, which is supposed to be run professionally, does not respect service level agreement, in the year 2006?!!!?!!!
R S Gupta

Sandip,

First I must thank you, for creating aplatform to share our experience, so that we may try and save otheres.

My experience is similar as yours. Only dates are different – paid them on 11th June, then chased them for 7 calender days to ultimately get the connection up on 25th June evening. Mind you Tata Indicom has been more efficient than some of the MNC Banks to get the money/payment collected.

Today it is 9th day from the first time I had registered a complaint, and still, funnily enough Customer Care keeps on saying that it will be resoved within next 24 hours.

However, I have put the matter under a consumer forum solicitor’s attention, and would try & put some lesson-orientation for the otherwise non-professional, non-committed, insincere Tata Indicom service support.

I really wish, that even my enemy does not book Tata Indicom broadband at Delhi.

It is amazing that this organization, which is supposed to be run professionally, does not respect service level agreement, in the year 2006?!!!?!!!
Anupam

My net finally worked today (dont know how many minuts/hour/days it will work the complaint no. was 41743203(on 19th june) and today is 5th July so around 16 days its takes for these guys to correct it.
Anupam

My net finally worked today (dont know how many minuts/hour/days it will work the complaint no. was 41743203(on 19th june) and today is 5th July so around 16 days its takes for these guys to correct it.
Gangal (Pune)

I also have bad experience. vsnl does not any attention to your complaint. My paid amount has suddenly gone down by more than 1ooo Rs. I am unable to open usage account. After sending mail, there is no reply. It is impossible to contact the office on phone.
I think all of us should try to take some action against Tataindicom.
Gangal (Pune)

I also have bad experience. vsnl does not any attention to your complaint. My paid amount has suddenly gone down by more than 1ooo Rs. I am unable to open usage account. After sending mail, there is no reply. It is impossible to contact the office on phone.
I think all of us should try to take some action against Tataindicom.
a.bhaskar

Hi,
Forget their Internet connection even their Teleservices is pathetic.i had taken their phone connection,we had six numbers in our A/C.We needed to get it transferred to Dadar from Andheri.The Executive who spoke to us said it will be done in 48 hrs.
Their technical person came and pulled the lines till our office from their hub on the ground floor.That was the last we saw of any person from the company.for the past 15 days we are just giving complaints and are being reassuredthat our problem will be solved in the next 24hrs.Nobody from the company has even bothered to call up and check on us.
I believe they are taking advantage of the outsourcing as all the complaints go to the call centre and there is no way we can interact with the company people.
a.bhaskar

Hi,
Forget their Internet connection even their Teleservices is pathetic.i had taken their phone connection,we had six numbers in our A/C.We needed to get it transferred to Dadar from Andheri.The Executive who spoke to us said it will be done in 48 hrs.
Their technical person came and pulled the lines till our office from their hub on the ground floor.That was the last we saw of any person from the company.for the past 15 days we are just giving complaints and are being reassuredthat our problem will be solved in the next 24hrs.Nobody from the company has even bothered to call up and check on us.
I believe they are taking advantage of the outsourcing as all the complaints go to the call centre and there is no way we can interact with the company people.
Umesh

I have had Tata Indicom for nearly 4 years – including the Dishnet DSL days. The above stories sound like mine with different dates. I have had so much trouble in the past three months I hate them from the bottom of my heart. Lets not take this lying down. Lets unite and screw this people. I am sure they are bothered about their share prices. We need a strong voice. Guys lets unite. I am all for it. Wherever you are in India (I am in Delhi), we face the same problem. We need to work together as a team and go to the consumer court and drag these bastards out. Dont ignore it.
Umesh

I have had Tata Indicom for nearly 4 years – including the Dishnet DSL days. The above stories sound like mine with different dates. I have had so much trouble in the past three months I hate them from the bottom of my heart. Lets not take this lying down. Lets unite and screw this people. I am sure they are bothered about their share prices. We need a strong voice. Guys lets unite. I am all for it. Wherever you are in India (I am in Delhi), we face the same problem. We need to work together as a team and go to the consumer court and drag these bastards out. Dont ignore it.
Umesh

Its the third day and I haven’t received a call from anyone. Noone’s bothered about what’s happening. Tata Indicom is going to dogs.
Umesh

Its the third day and I haven’t received a call from anyone. Noone’s bothered about what’s happening. Tata Indicom is going to dogs.
http://www.abcl.com/ praveen

hi all,
i read all the comment of tata indicom BB. My experience with tata is very good. this is my fourth bill which i will be paying by 15 of this month. since four moths i suffered only 3 time. for each time connection was down for 3 days. and i got down time for that also.
i understand that there r lot of people having problem with this connection. but tata have lot of customer base and customer care people r very less to take care of problems. still i could say that there r lot of cust those how r availing this service continuously.
to register a complaint apart from calling custmer care there is other ways also. you need to log on to myaccount section of tata indicombroadband website and there is a tab called contact us and in that page you will get register a complaint link.whenever you register a complaint you will get a complaint number.
this is the best ways since you can avoid phone bills for calling custemer care and you can avoid lot of time holding the reciever to get connect with customer care. and you can type complete description of problem in that register a complaint page .
regards, praveen.
http://www.abcl.com praveen
hi all,
i read all the comment of tata indicom BB. My experience with tata is very good. this is my fourth bill which i will be paying by 15 of this month. since four moths i suffered only 3 time. for each time connection was down for 3 days. and i got down time for that also.

i understand that there r lot of people having problem with this connection. but tata have lot of customer base and customer care people r very less to take care of problems. still i could say that there r lot of cust those how r availing this service continuously.

to register a complaint apart from calling custmer care there is other ways also. you need to log on to myaccount section of tata indicombroadband website and there is a tab called contact us and in that page you will get register a complaint link.whenever you register a complaint you will get a complaint number.

this is the best ways since you can avoid phone bills for calling custemer care and you can avoid lot of time holding the reciever to get connect with customer care. and you can type complete description of problem in that register a complaint page .
```
                                                  regards,
                                                  praveen.
```
vivek

tata indicom sucks (even in bangalore). the back end team is insensitive and irresponsible. they never care to call the customer and happily close the complaint to maintain their SLA. i will prefer to stick to dial up rather than opting for tata indicom broadband.
vivek

tata indicom sucks (even in bangalore). the back end team is insensitive and irresponsible. they never care to call the customer and happily close the complaint to maintain their SLA. i will prefer to stick to dial up rather than opting for tata indicom broadband.
Anasua

One more story – I applied for Tata Indicom connection on 22nd May, Money was taken and debited by 2nd June. Today is 14th July – no connection is given till now. Every time I call up like parrots the call centre employees say”I apologise Mam”, “Whats your complaint number Mam”, “What is your contact number mam” and finally”give us 24 hours we will resolve the problem”. Thats the end – the same conversation I am having every evening with the CCC employees.
The person who came and contacted and collected the money is now switching off his mobile or if he recognises my voice is switching off.
I have decided to move to the consumer court but can anyone tell me / guide me where is the starting point for the same
Anasua

One more story – I applied for Tata Indicom connection on 22nd May, Money was taken and debited by 2nd June. Today is 14th July – no connection is given till now. Every time I call up like parrots the call centre employees say”I apologise Mam”, “Whats your complaint number Mam”, “What is your contact number mam” and finally”give us 24 hours we will resolve the problem”. Thats the end – the same conversation I am having every evening with the CCC employees.

The person who came and contacted and collected the money is now switching off his mobile or if he recognises my voice is switching off.

I have decided to move to the consumer court but can anyone tell me / guide me where is the starting point for the same
satya jyothi

i entirely agree; in bangalore too the tataindicom broadband services are pathetic. my broadband connectivity is non-existant for a month now. the customer service cell is atrocious. firstly it is ot reachable. if at all you succeed in reaching them you hear only recorded message informing you their sevice executives are so busy they cannot take your call put please hold on and listen to their crap about how great tataindicom services are.
satya jyothi

i entirely agree; in bangalore too the tataindicom broadband services are pathetic. my broadband connectivity is non-existant for a month now. the customer service cell is atrocious. firstly it is ot reachable. if at all you succeed in reaching them you hear only recorded message informing you their sevice executives are so busy they cannot take your call put please hold on and listen to their crap about how great tataindicom services are.
Sunny

Hello
I am a computer engineer myself. Working for India’s top most IT Compnay. Have installed and designed multiple networks.
I have used satyam broadband and spectranet. Satyam is the worst broadband service ever. Satyam dealers try to rip you off . The satyam as a compan never pics up the phone itself. I call it wombat waste of my times and brians.
I applied for Airtel Broadband. It was a good service when they started. However here is the real picture of Airtel Broadband. But things are getting worst
Plan unlimited – Rs 699 a month 128k
You get speeds around 10-12k download. At peak hours the speed go as low as 8-9 k. When you call Airtel broadband they will say that the speeds are not slow as they have a minimum commitment level of 64 k!!!!! which is shocking, They advertise speeds 128 k. The service level should not fall below 80% but the level 2 team and the hopeless engineers that visit the house dont have a clue they all say if you are getting a download of 8 k or above then the speeds are according to the plan.
For christ sake I was getting 6-7 k download on dial up then why i need broadband!! Finally I upgraded to airtel 256 k service and I was provised I will get better speeds. Here is the true story about the 256k service
Plan 999 Unlimited- 256k speed
Now I was promised that the speeds will not fall below 128 k !!! Mind you this is 16k download. Here are my speeds and application results
Downloading at peak times 13k downloading at non peak times maximum of 16-18k which disgust me as a customer. My ping rate as high as 900 ms. After a million phone calls to Airtel they finally managed to install a E1 in my area. Ping rate improved, however download rate has not improved. I called what they call the knock (server room ) they claim that there is no issue with speeeds. I have taken multiple screen shots of Airtel and I wish I could drag them to consumer court . They are now charging me for the service for more then 1 year failing to meet the minimum commitment level. The irony of the story is I am not able to find a better provider then Airtel in India and where I live.
PS: If the country is ruled by old farts like v.p singh, Mr laloo ( a complete idot) or even Mr Vajpayee….mulayam sign yadav or even todays Mr. Manmohan singh (he would be the one i respect most) However he has failed to make any difference. We are not going to see any changes in this country, We need some eductaed open minded fresh blood in politics who can make changes, who can bring some civic sense/ commen sense to india. Other wise no matter how fast our economies grow we are still a bunch of ugly cities where garbage and cows lies on streets and stry dogs.
One thing can only change this country that is revolution and standing up for ourselfs and respect humans way before religion.
Another PS: Common wealth games are coming we have the most pathetic infrastucture in the entire world and govt has spent million of ruppes building a Akash Darshan Temple!!!!! WTF!! EDIOTS WHAT ABOUT SPENDING THE F***** money on making a good sports complex bringing new technologies to give our sportsmen chances of doing better.
http://none Sunny

Hello

I am a computer engineer myself. Working for India’s top most IT Compnay. Have installed and designed multiple networks.

I have used satyam broadband and spectranet. Satyam is the worst broadband service ever. Satyam dealers try to rip you off . The satyam as a compan never pics up the phone itself. I call it wombat waste of my times and brians.

I applied for Airtel Broadband. It was a good service when they started. However here is the real picture of Airtel Broadband. But things are getting worst

Plan unlimited – Rs 699 a month 128k
You get speeds around 10-12k download. At peak hours the speed go as low as 8-9 k. When you call Airtel broadband they will say that the speeds are not slow as they have a minimum commitment level of 64 k!!!!! which is shocking, They advertise speeds 128 k. The service level should not fall below 80% but the level 2 team and the hopeless engineers that visit the house dont have a clue they all say if you are getting a download of 8 k or above then the speeds are according to the plan.
For christ sake I was getting 6-7 k download on dial up then why i need broadband!! Finally I upgraded to airtel 256 k service and I was provised I will get better speeds. Here is the true story about the 256k service

Plan 999 Unlimited- 256k speed
Now I was promised that the speeds will not fall below 128 k !!! Mind you this is 16k download. Here are my speeds and application results
Downloading at peak times 13k downloading at non peak times maximum of 16-18k which disgust me as a customer. My ping rate as high as 900 ms. After a million phone calls to Airtel they finally managed to install a E1 in my area. Ping rate improved, however download rate has not improved. I called what they call the knock (server room ) they claim that there is no issue with speeeds. I have taken multiple screen shots of Airtel and I wish I could drag them to consumer court . They are now charging me for the service for more then 1 year failing to meet the minimum commitment level. The irony of the story is I am not able to find a better provider then Airtel in India and where I live.

PS: If the country is ruled by old farts like v.p singh, Mr laloo ( a complete idot) or even Mr Vajpayee….mulayam sign yadav or even todays Mr. Manmohan singh (he would be the one i respect most) However he has failed to make any difference. We are not going to see any changes in this country, We need some eductaed open minded fresh blood in politics who can make changes, who can bring some civic sense/ commen sense to india. Other wise no matter how fast our economies grow we are still a bunch of ugly cities where garbage and cows lies on streets and stry dogs.
One thing can only change this country that is revolution and standing up for ourselfs and respect humans way before religion.

Another PS: Common wealth games are coming we have the most pathetic infrastucture in the entire world and govt has spent million of ruppes building a Akash Darshan Temple!!!!! WTF!! EDIOTS WHAT ABOUT SPENDING THE F***** money on making a good sports complex bringing new technologies to give our sportsmen chances of doing better.
Karthik Makam

Hello,
I had a gut feeling that I would find a thread like this on the service of F***ing Tata indicom broadband.
My internet is completely down since July 01 and their support staff really suck. They simply say work is in progress, I will get it up to my higher ups or I will make sure some one will call you. No one calls nor any update.
I am really frustrated with thse people as this is the 2nd time I am having trouble. In April, it was down completely for 20 days. I dont have any other decent service provider in my area (kumara park west).
I dont know how to deal with this SH**. ITs still down. Please suggest something guys!!!!
Karthik Makam

Hello,

I had a gut feeling that I would find a thread like this on the service of F***ing Tata indicom broadband.

My internet is completely down since July 01 and their support staff really suck. They simply say work is in progress, I will get it up to my higher ups or I will make sure some one will call you. No one calls nor any update.

I am really frustrated with thse people as this is the 2nd time I am having trouble. In April, it was down completely for 20 days. I dont have any other decent service provider in my area (kumara park west).

I dont know how to deal with this SH**. ITs still down. Please suggest something guys!!!!
Sunny

we need a good ISP in india, who can bring dreams of 24 mb speeds and higher.Dream LLU. Indian ISP are as crap as indian govt
http://none Sunny

we need a good ISP in india, who can bring dreams of 24 mb speeds and higher.Dream LLU. Indian ISP are as crap as indian govt
Ricky

I sympathise with you all, and I also have great tales from Tata worthless service. They donot have a toll-free number, even though everytime the call center person says he/she is in Pune. My broadband connection has goes down many a times in the past few months. So, calling customer care from Delhi, I pay for local call lasting at least 20-30 mins costing me about Rs. 30-50 everytime I call, AND the company reroutes my call and incurs STD charges too. What utter foolishness on their part!
They haven’t listened to me to enable a toll-free number for their customer service, unless I am missing something. Moreover, they don’t have Internet bill payment system and can’t bill my credit card over the phone. So, everytime, I have to go to their office or find an ICICI ATM, write a cheque, drop it into the drop box and hope that my bill will be credited correctly.
I also have a dial-up connection from Tata, and while renewing the plan, the website just did not show up the Serial and PIN number required for renewing the plan. I talked with Customer care many times and they assured me that an email shall be sent “Soon”. Well, its been a month and a half, and still no sign of my email, despite reminders from my side and daily email to their customercare…… PATHETIC!!!!
Ricky

I sympathise with you all, and I also have great tales from Tata worthless service. They donot have a toll-free number, even though everytime the call center person says he/she is in Pune. My broadband connection has goes down many a times in the past few months. So, calling customer care from Delhi, I pay for local call lasting at least 20-30 mins costing me about Rs. 30-50 everytime I call, AND the company reroutes my call and incurs STD charges too. What utter foolishness on their part!
They haven’t listened to me to enable a toll-free number for their customer service, unless I am missing something. Moreover, they don’t have Internet bill payment system and can’t bill my credit card over the phone. So, everytime, I have to go to their office or find an ICICI ATM, write a cheque, drop it into the drop box and hope that my bill will be credited correctly.
I also have a dial-up connection from Tata, and while renewing the plan, the website just did not show up the Serial and PIN number required for renewing the plan. I talked with Customer care many times and they assured me that an email shall be sent “Soon”. Well, its been a month and a half, and still no sign of my email, despite reminders from my side and daily email to their customercare…… PATHETIC!!!!
Satish VN

Dears,
Anybody who is happy with TATA INDICOM Service must have won a lottery for sure!
I do not want to reiterate my story, since it’s pretty much the same. It’s 1.5 months since I have my cheque and still waiting for a connection.
NO response to umpteen calls and mails. Service engineers do not even pick up your calls once they note the numbers.
I’m filing a case against them. So if you guys want to give me your references, application numbers and grievences please mail to SatishVN@yahoo.com
Satish VN

Dears,

Anybody who is happy with TATA INDICOM Service must have won a lottery for sure!

I do not want to reiterate my story, since it’s pretty much the same. It’s 1.5 months since I have my cheque and still waiting for a connection.

NO response to umpteen calls and mails. Service engineers do not even pick up your calls once they note the numbers.

I’m filing a case against them. So if you guys want to give me your references, application numbers and grievences please mail to SatishVN@yahoo.com
Satish VN

FILING CASE AGAINST TATA INDICOM. PLEASE MAIL YOUR GRIEVENCES WITH DETAILS TO SATISHVN@YAHOO.COM
Satish VN

FILING CASE AGAINST TATA INDICOM. PLEASE MAIL YOUR GRIEVENCES WITH DETAILS TO SATISHVN@YAHOO.COM
http://www.buds2003.tk/ sun_sundar2000

Now a day’s with this advancement in technology! Any one can cheat you if you are not awaken!! It is not only banks.. they will give you bunch of documents and ask you to read a astriks.. But my case is diffrent. Tata indicom is a well known brand. Every one is aware of it. But i have’t expected such a bad experience in their site http://www.tataindicombroadband.co.in. Their payment gate way is complete shit.. It shows your transaction is failed but the money is swiped out of my card.. Even after the month they are not responding to my complaint.. I don’t know .. Is there is any government athorites are here to monitor such a frauds… Surly I hav’t expect it from TATA..
http://www.buds2003.tk sun_sundar2000

Now a day’s with this advancement in technology! Any one can cheat you if you are not awaken!! It is not only banks.. they will give you bunch of documents and ask you to read a astriks.. But my case is diffrent. Tata indicom is a well known brand. Every one is aware of it. But i have’t expected such a bad experience in their site http://www.tataindicombroadband.co.in. Their payment gate way is complete shit.. It shows your transaction is failed but the money is swiped out of my card.. Even after the month they are not responding to my complaint.. I don’t know .. Is there is any government athorites are here to monitor such a frauds… Surly I hav’t expect it from TATA..
d chupad

BEWARE OF TATA TELESERVICES LTD. I found Tata Teleservices Ltd. the most mismanaged firm in India, cheating Indian consumers, using Law firms and police to rob Indian consumers. The Sales team of it is not trained properly, gives false commitments to consumbers to meat sales targets. Their Offices are full of distressed consumers and if their Complaint Register is checked, one can find hundreds of repeated complaints. A Survey by TV Channels or Newpaper on Tata Teleservices Ltd. can bring a clear picture to general public. If you are planning to have a deal with Tata Telservices Ltd. just spend one day visiting their offices and meet distressed consumers, listen their cases and then decide.
d chupad

BEWARE OF TATA TELESERVICES LTD. I found Tata Teleservices Ltd. the most mismanaged firm in India, cheating Indian consumers, using Law firms and police to rob Indian consumers. The Sales team of it is not trained properly, gives false commitments to consumbers to meat sales targets. Their Offices are full of distressed consumers and if their Complaint Register is checked, one can find hundreds of repeated complaints. A Survey by TV Channels or Newpaper on Tata Teleservices Ltd. can bring a clear picture to general public. If you are planning to have a deal with Tata Telservices Ltd. just spend one day visiting their offices and meet distressed consumers, listen their cases and then decide.
d chupad

BEWARE OF TATA TELESERVICES LTD.
I found Tata Teleservices Ltd. the most mismanaged firm in India, cheating Indian consumers, using Law firms and police to rob Indain consumers. The Sales team membes of it are not trained properly, give false commitments to consumers to meet sales targets. Their Offices are full of distressed consumers and if their Complaint Register is checked, one can find hundreds of repeated complaints. A Survey by TV Channels or Newpaper on Tata Teleservices Ltd. can bring a clear picture to general public. They offer something, raise a bill for some amout without giving any reason and if you do not pay, they file criminal case against you. You make repeated complaints and every time you receive assurance while one day suddenly police calls you informing you about your arrest warrent.
d chupad

BEWARE OF TATA TELESERVICES LTD.

I found Tata Teleservices Ltd. the most mismanaged firm in India, cheating Indian consumers, using Law firms and police to rob Indain consumers. The Sales team membes of it are not trained properly, give false commitments to consumers to meet sales targets. Their Offices are full of distressed consumers and if their Complaint Register is checked, one can find hundreds of repeated complaints. A Survey by TV Channels or Newpaper on Tata Teleservices Ltd. can bring a clear picture to general public. They offer something, raise a bill for some amout without giving any reason and if you do not pay, they file criminal case against you. You make repeated complaints and every time you receive assurance while one day suddenly police calls you informing you about your arrest warrent.

Pathetic Tata Indicom Broadband service in Delhi

My other blogs

Recent Posts

Pages

Blogroll

Twitter ...

Flickr

Archives

Meta