Seems that my blog is turning out to be a general gripe column. I don’t think I should be blamed for it though. Our country is full of technology companies who are only out to fleece people. When you use the services of a company who considers quality of customer service as a variable business decision, you know you have seen a company who is just after your money.
After my awful experience with Sify, I decided to try out Tata Indicom. I was under the naive assumption that Sify’s franchise model and lack of any quality control on their franchisees is the reasons behind their pathetic existence. But Tata Indicom proved me wrong – they showed that even owning your own network with your own people managing it, is no reason to provide a bare minimum level of service.
Here is my track record with Tata Indicom Broadband.
- I applied for a connection on 10th of June, and paid money for their router based connection. I finally got it installed and working on 28th or 29th. Almost three weeks to get a connection! That is pathetic by *any* ISPs service. However, I was happy that my connection was up at least.
- For about 10 days the connection went well.
- From the third week onwards I started seeing losses in the last mile. I started actively monitoring the line quality using smokeping. Here is the graph for those few days.
- I file a complaint. There was a person here next day, and for a moment i was impressed. However, the impression was shortlived. The tech support guy listened to what I had to say, looked at my graphs, didn’t believe me, and started a ping from my computer to the local DSLAM peer. He saw the losses in line and said that he will escalate it to his senior.(Couldn’t this have been checked from the NOC itself?). But what happened later was priceless. The guy sat there at the computer and logged into his company trouble ticketing system and started making notes of his assignments for the rest of his day. After 15 minutes, I decided that I have been polite enough and told him to take his personal work elsewhere. He asked for two *more* minutes, and left after that.
- On 24th July, my line went down completely. I waited for it to come up, and finally filed a complaint on 25th morning that my link was down. What happened next was surreal. I kept calling up customer care, and they kept promising to send a reminder to the tech team, and assured that the problem will be solved with 24 hours. It has been eight 24 hours since then, and connection is still down. In between I got two calls from some lady who wanted to ask me independently if it is still down, and promised to send a guy to my place. I kept myself to the house all day, but nobody appeared.
- Today morning I got a call from another guy who asked me if my complaint about the losses in line(filed two weeks back) has been solved. If he had been physically in front of me, I would have strangled him.
What I didn’t realize while taking the connection, was that Tata Indicom Broadband is just Dishnet DSL with a new name, and it comes with Dishnet DSL’s “renowed” or shall we say notorious service record. Right now, in my last five weeks of subscription, the line has been unusable for two – that makes it a 20% downtime!
Oh yes, for all those on a bandwidth capped plan, watch out for Tata Indicom’s totally screwed up IP accounting! Thank goodness that I have an unlimited connection. Their account system actually shows that I have downloaded 5GB in these last five weeks that I have been a subscriber(remember? that I have actually used it for about two weeks?) The only heavy downloads I do is Debian, windows and anti-virus security updates! And this is priceless – on 25th, when i filed a complaint about my line being down (which they acknowledged), I am supposed to have downloaded 150MB of data. Of course, my reporting this got me another trouble ticket number, which I am pretty sure is right down in their list of priorities. But for those on a bandwidth capped account from them, … my sympathies.
I am again in the market looking for a good DSL provider, and I see none in the capital of the country! Keeping my fingers crossed, I looked at MTNL’s plans again .. but no, they still haven’t changed their laughable download limits in their plans (256kbps with a bandwidth cap of 400MB, anyone?)
Meanwhile I am spending hundreds every day on the dialup again, for the last one week. 
Update – 3 August 2005: Thanks to Shushubh for mirroring this experience of mine.
Tata Indicom Broadband Connection Review -Simple Thoughts - Java and Web Blog // Jun 9, 2007 at 9:42 am
[...] Sandip had awful experience with Tata Indicom in Delhi, coupled with clueless, poor and unresponsive customer support. What I didn’t realize while taking the connection, was that Tata Indicom Broadband is just Dishnet DSL with a new name, and it comes with Dishnet DSL’s “renowed” or shall we say notorious service record. Right now, in my last five weeks of subscription, the line has been unusable for two – that makes it a 20% downtime! [...]
Iam kamal from New DeLhi.Inspite of living in best part of delhi,unable to get a good broadband services.tHIS IS A STORY OF THE CAPITAL OF INDIA.God saves other places.Intially every brand promises to give a good service but in reality it doesnt happen.People say that AIRTELis good but its not the case as IAM A VICTIM OF AIRTEL.It was good intially but later it became worst.Speed is not given what they promise.Iam using unlimited plan but stil speed is really bad.Intially i was happy as the service was good but later it became worst.You face these many problems with airtel as follows;
False billing
Bad customer service
no bill delivery on time and later they will put penality
they will deactivate your services when ever they wish.
There was false billing so i used to make so many calls everyday and they lend an ear and give you a reference no. and finish and then next day again you call up and they repeat the story.Almost after 2 months also they cudnt solve my billing problem.My ph service and internet service was disconnected so i stil made the payment but again i was facing the same problem.When ever u make a call in their customer service ,some dumb people are asked to sit there and their work is to listen and give a reference no.One day i made 28 calls but stil i got no call from them.They just ask you to make the payment but they will not do anything to solve your problems.These customer care people ,i dont know if they are paid as these creatures are good for nothing.whenever i request them to transfer my call to some responsible person ,they refuse or bang the ph.I really gave up.i got so fed up that even thought of changing my connection.But after reading so many experiences ,i think no service is fine.So lets deal with these idiots only.When ever i call to custmer care and ask them that wht they did to solve my problem,they ask you the refernce no. of previous calls and even that no. is given again they are quite.so if there is anybody who thinks that airtel is good so let me convey that it was a past as it has become worst as they are busy putting the new connections and forgot that they even had to maintain their services which brought them here.They just call you for money and no matter how many times you call them for yr problem , they are least bothered.Ya they are v particulars for reference nos. which they give you at the time you complain and make you feel that they are really going to solve yr problmes so anyone who wants to go for airtel plz keep a diary .AIRTEL IS WORST NOW.AND one more thing every time you call the customer care,each one of them gives you a different detail of yr account.These AIRTEL people lack professionlism.AIRTEL SUCKS.
i am looking for a reliable provider in bangalore. after reading all these, i seriously wonder if there is any reasonably good provider around. And we are talking about the silicon valley of Asia. SIGH!!!
Please call on this number and this is a corporate office number
Videsh Sanchar Bhavan,
M.G.Road, Fort,
Videsh Sanchar Bhavan
Mumbai-400 001.
Tel: +91-022-66504357
You can also write to us at
Retail & Broadband Services:
customerservice@vsnl.co.in or
Corporate Services:
corp.helpdesk@vsnl.co.in
Hi Can any body tell me how to reach Tata Ratan (e-mail or phone) and tell him about his shit company Tata teleservices ltd.????
PLs mail me at vermapawankumar@yahoo.co.in
Wlaked in to Inida only to Sivaji – The Boss could be a practical solution
Applred for a Airtel tel and broad band and the customer service is anything but service
AIRTEL will disconnet the telephone even if the due dates are not due
Asked for a TATA INDICOM WLL phone and would delvier a phone that will go into hibernation as and when it likes – and the money collected is for a new phone and the unit delviered is old
Connected to Sify Broad band and the customer care team even do not know their incoming server team and keep writing , try imap.sify.com
Perhaps the practical solution should work in INDIA
CAN THIS REPLIES APPREAR IN THE DECENDIG ORDER and that will be good
Thanks Sandip Bhattacharya. You juts read my mind and putting the facts in front of everyone.
I had similar experience for getting borad band connection. It took 25 days after encashing money. Had alomst everyday or alternate follow ups. After so much of frustration got my borad band connection up and working from home. Happiness stayed for 3 weeks only. Link is donw more than a week now. Logged a complaint on 4th July and following up everyday with Tata Indicom Customer Server Center. Everyone keeps me a hold for few minutes and comes back and tells to me a stupid reason as the connection will be up by EOD. Today 10th July customer service executive tells to me bulshit message as they are under going serious infrastructure issue and the internet connection can’t be up for next 15 days. God knows what the hell Tata Indiacom thinks of as they can do anything without informing to users.
Is there anyway that I can file legal suite against Tata Indiacom of misleading and not responding to users? Any pointer would be helpful.
Thanks
This is in response to the ‘Tata Indicom Broadband’ connection and coming from a TATA company empoyee of over 12 years experience. Till date I would rate ‘TATA Indicom Broadband’ service by far the worst, disgusted, pathetic, lousy and obviously fiending service. If they can do this to anothe Tata company employee then you can understand their service quality.
I started the connection, way back in April 07 with 128kbps unlimited. Till date I have had 16 tickets registered and over 45 days downtime for the usage of 90 days. They come with another shocker when out of frustration I asked for disconnection on the basis of BAD quality of service I was told that the amount I paid in advance (6 months) would not be refunded as it was a company policy instead I was offered another month of free service. FREE! with the kind of quality I am getting I would rather stay disconnected than get a free screwed up service.
Since the last 4 weeks of having uptime at a rate of 10-12 kbps where I cant even open a decent web page fully till I have tried several times and till the cache loads up.
I was merrily visited by an engineer whom I told that my ping responses to the local switch (mind u the ISP uses 8 port, 4 port standard non-standard switches which are clubbed in same rooms as your cable operators devices), he looked at his schedule, scribbled, and then when I showed him ping responses he pinged again (maybe thinking his fingers might do the trick) but eventually explained to me that I am getting responses (Quality of Engineers is SHIT!) I then showed him the responses it was reading 119ms 178ms etc and explained him what it means and what the drop rate is? but I guess he was bored and he said he will call me in 1 hour for a solution and i am still waiting.
If I could lay my hands and be forgiven I shall take out any Tata indicom guy who is responsible or directly related to my issue.
I have actually spent over 1200 Rs on Cyber Cafe Bills (Sify – they really charge u high especially with the new Service Tax) over the last 4 weeks
On top of that Customer Service is Awesome! whoever said we couldnt get services. They log tickets and close wihtout informing you. They then also initiate disconnection services without you knowing about it too! so beware!
I recommend the following:-
Someone / or group of people (we should get together) and file a consumer complaint against TIB
and also write to editors of newspapers so that they understand that the issue is serious and then with the name stake in reputation there will be some effect. If anyone is interested mail me at (ikhan.profile@gmail.com)
Alone we may not be strong enough to fight this out but together maybe we can make a difference.
Thanks
hi. i am planning for a new broadband connection. which one is the best. how about newly launched tata indi scheme of 2 mbps speed.
please reply.
send ur frustrated issues to mamta.jain@vsnl.co.in. she handles customer complaints. Bombard mails to her with your issues and make sure that all of us do so that she really gets this and this may not solve problems but it will generate heat in their offices and raise questions on service quality and customer issues. Least it will atleast make sure mamta gets bombarded by emails she cant ignore
Hi…………..we are also victim of TATA incidicom broadband in Hyderabad.
The sick customer care people, nither take action, or send technical support people.
Our TATA broad band connection is frequently disconnting, and since last 4 days we are connecting people, and we came to almost all the customer care team, Rajesh, Anil, Harish, Kartik, etc.. etc…. they talk very nice, and make us FOols, Now i am approaching another brilient idea, where i am sending continious mails, to ‘customerservice@vsnl.co.in’, so that their mail box is ful of my mails and take some action on it.
Hi All
Announcing Wireless Broadband (Wi-max)in Bangalore Serviced by Reliance Get Connected to Internet any where in Bangalore For Further Details Call 9986018604
HI guys,
The initiative to escalate the matters to way and beyond the TATA indicom broadband consumers suffering and creating a unified source of users you are requested to provide your email id and user id
You are requested to share the same at my email id
blogspot3@gmail.com
Your’s truly
The blog3 team.
Iam going to sue Tata Indicom within the next week so if anyone wants to join me can post their consent on this blog.See the Tata’s at the court.
Guys,
Pls help.
I have been cheated by TATA
when I applied for 256 kbps unlimited Plan, prepaid for 6 months I was assured computer sharing would be no problem. The Sales guy came to my home and assured this at the time of signing contract. That was 6 weeks ago and I am suffering because I can use one PC only, my wife can not use the other.The sales guy simply wont come On his mobile, he knows I am asking for an explanation. to his lies and cheating.
CSA at TATA says we cant do this,neither can their Engineers(not allowed?). They say ask yr Hardware Guy(read Cable Operator). He is at loggerheads as I have to pay for the last mile connectivity. I was told I had to pay TATA only, as hey wud take care of the last mile connetcivity. All rubbish, Cable guy was at my door step and I had to pay, as am totally depanding on Internet for my biz.
And Cable guy says he does not have a clue how to share the network… ????any of yu guys can help me out here, I wud be very happy for any help and adv. THX A LOT. Cheers
I am a victim of Tata Indicom ,from past 2 months i m complaining them about my issue of call drop,low audibility and blank calls due to network problem but this cheaters r only and only giving me the ticket numbers i have got more than 20 but no help ,no resolution……they are sending me high bills instead …..PLZ PLZ PLZ PZL never go for tata indicom u will regret whole life
Tata Indicom Sucks Big time. Please visit my blog know about my exp
http://www.javedsaikia.blogspot.com
Hi friends,
This is Arnab – am a UNIX admin in an MNC in Bangalore. After my marriage (6 months back)i had to shift to a bigger house and unfortunately after i settled down i found NO other connection other than TATA (just a side note – that is exactly what TATA targets – providing connections at places where users dont have an alternative). I need to have Internet 24/7 for my work as i am oncalls sometime. I took the 2Mbps 5 GB limit – after 27 phone calls the cables were installed. I didnt know what i was stepping into. The person showed me the speed was more than 1.6 Mbps – wow i was so happy at that point of time
Next week the speed went down to 12kbps – that is in the month of June 07 and it has remained till 12kbps till the time the connection was active. I called the customer care 100+ times in a span of 3 months and NO response – everytime the CC people told me “they will get back to you within 1/2 hr”
I could still live with that as i could still get my work done. In the month of August from 8th till 14th, i started seeing huuuuge downloads on my account
I called the CC immediately and told them about it. As usual no actions had been taken – the logs showed i downloaded 2+ GB of data everyday – imagine – at a speed of 12kbps, when i was NOT at my home, TATA claims i download 2-3 GB data everyday? Also the downloads were at the time when i was not at home (i was in office) or after midnight. i thought the connection got hacked – but then the sales rep told me its bound to my MAC id. Also it was not a case of hacking becase with that speed it was not possible to download 2-4 GB within a span of 11 Hrs. They sent me a bill of 18500 and made my connection inactive.
In short:From 14th august till yesterday i have made 100+ calls and everyone told someone will come to your house and check it – the connection is still inactive, i have a pending bill of 18500, no one has got time to come to my house to check it for the last 62 days
On 3rd of October, 2007 – someone called me from TATA and said and i quote “i suggest you pay the bill or we will have to make you pay”
I called up the customer care again and went to the VSNL office travelling for 15 Kms and spoke to a lady who called the number back (from where the threatning call came) but the person acted as if he never even called me
Oct 23rd Oct, 2007 at around 4:00 went to TATA office in Jeevan Bhima nagar and spoke to a person there who said it has to be a backend problem and the TATA fellows started laughing listening to my bill amount (lol imagine)
Also i found that they automatically activated the connection and raised my bill to 19799. gosh!
On 23rd Oct 2007 i went to TATA office in Woods Street, Bangalore at 5:15 – but the office was empty – everyone already left for home (on a tuesday by 5 the manager left – no wonder their service is superb)
I called the Manager on 24th oct,2007 (today) and asked if he can check the server logs and let me know whats going on – he said he does not know all those things – all he knows is the bill came to 19799 and i have to pay that. Also he assured that he will take out that extra 1200 that they added “by mistake” (another false commitment)
We are forming a group against TATA and going to put them up in court for all this – please mail me if possible and lets start the revolution
INDIA NEEDS TO IMPROVE – NO LONGER WILL WE TOLERATE THESE HARRASMENT AND INSIGNIFICANT LIES
DO NOT TAKE TATA – its a nightmare – i m now getting THREATNING CALLS FROM TATA to pay 18500 which i have not used. I have been to VSNL office in bangalore too still no actions has been taken
We are forming a group against TATA and going to put them up in court for all this – please mail me if possible and lets start the revolution
INDIA NEEDS TO IMPROVE – NO LONGER WILL WE TOLERATE THESE HARRASMENT AND INSIGNIFICANT LIES
Mail me at sen.arnab@gmail – i can also pass you my number if needed
Hi
if any one like to go for tata indicom.. Forget about u r money , internet service and u r patience and time,and finally u r happinesses…
I am one of the dam frustrate customer of tata bb, who cant do any thing..
Watzzup just going through lot of blogs with ref to the matters related to the TATA indicom broadband consumers suffering and wanted to create a unified voice for all of us.
Hence you are requested to provide your vsnl/ tataindicom email id and user id complaint no.
Please drop me a mail at my email id dinaaz10@gmail.com
I wish if i could have found this blog before buying TATA Indicome Plug2Surf connection.
I bought the 1GB connection however the speed sucks..to download just 30MB it takes 5 hours, we can never expect of downloading a file which 100MB or more.
Yesterday I started downloading a 38MB file at 8:30pm and had to wait for it till 2:00 am (night). It finally got downloaded after 5-6 hours.
I must say TATA Indicom service and speed both are ridiculous. What should I do with the USB Modem of TATA, i want to sell it as the dealer from whom I bought it is not ready to take it back as well.
Any1 wants to but TATA USB MODEM — the popular Plug2Surf product of TATA indicom.
Please contact me at….manish1477@yahoo.com
I just read an article in LFY, Jan 08 issue about getting the the USB modem from TATA working under linux…so i got curious and started a web search for TATA’s internet services and well here i am
hearing sob stories…which is quite expected i guess for i went through the same when i used TATA for all of 3 months and finally surrendered my connection for my dial up connection was working faster and better than their wireless broadband 
For all the people who have had a hard time with this particular ISP…all i can say is please spread the word around and switch to another ISP. (On a personal note i am with Airtel Broadband for the last two years and it just cannot get any better than this for internet access!!)
I purposefully kept my BSNL DSL connection while I was testing waters with Tata Indicom. Thank God I kept it. This thing keeps disconnecting every 15 minutes and I need to switch off the modem for about 1 hour to have it connect again. Cant get a refund also. Have wasted 4 months worth of money. DONT GET TATA INDICOM.
TATA indicom is a crap service provider in Bangalore also. Its Wimac connction plan is rubbish.
Since connection given I am not able to connect.
hi
HAPPY NEWS FOR BANALORE Residents finally the wireless broadband called wimax is launched by vsnl and tata enterprisers only in Bangalore.
I am Sunil Kumar a Direct Sales Team (DST) Executive. We can provide a wireless internet connection almost any where in Bangalore.For this connection there is no landline required.only computer is enough.
We are giving the connetion with Zero installation charges.For immediate connetion or enqueries it is recommended to cotact the following Numbers.
9243108958
9242368086
Dear All,
I need a Broadband connection in dwarka.
For office purpose – Unlimited.
I am not going to TATA for sure. Please advise me who is the best provider there in Dwarka.
thanks, Saurabh
Quick Summary of my experience with TATA Indicom broadband @ Chennai.
TATA Indicom broadband (VSNL) guys lost track of money they took from me.
Kept blaming about non-payment and started to de-activate my connection without prior notice.
Remember I am a customer who had been using TATA Indicom broadband for a year now.
Activated the connection Feb 15th 2007
If this is how they treat their customer who had been using it for a year, forget those new comers. Will be treated next to piece of SHIT.
They have damn good technology in place and BUNCH of IDIOTS to maintain their backoffice operations.
Another way they cheat customers is by not giving the downtime credit for usage.
Its like sarkari office… Working or not you still need to pay the full rent.
Now read my communication to TATA Indicom broadband and their response.
-agni sharman
Chennai.
Here is the copy of my communication with TATA Indicom Broadband @
http://www.agnisharman.com/vsnl.htm
-Sharman (agni)
Sharman’s Cab Company
mailbox@agnisharman.com
I use an MTNL broad band connection and I am sick of their service. Every alternate day, there is one or the other problem.
I live in Dwarka, New Delhi and if some one can advice me of a reliable service provider, it would be helpful.
Looks like only MTNL has line facilites here and dont understand why the other service providers are turning their backs on this sector.
Days of licence raj still rules…..
I live in South Delhi , I am using tata connection from one year now, they are very pathetic in srvice. the connection is use to fail after every 2 weeks. recently i have been told by their tech guy that their server is down and it will take two weeks to start it, now one month has passes they are not able to fixed the server problem. also their customer service guys don’t know the dates upto which it will be corrected.
I have checked the plans of other broadband users BSNL, MTNL airtel etc, but they are of no use as most of the plans are 2GB, 4GB download limit and charge much more. No respite for brodband users in the capital of this country. shame on u Tata’s , airtel, Bsnl
Hi,
Tata indicom is one of the worst broadband connections we have eever had , every week it would hardly work for 2 days max inspite of always complaining day & night. Now i have MTNL broadband which is much better than tata indicom but still its speed is very slow and we have connection problems since last 2 weeks, have made seveearl complaints and still no one seems to bother at MTNL customer service. ( Band enough it takes ages to get through the customer service).
Would apprecioate and pplease advise what is the best broadband service we have in Delhi.
Leave alone Delhi, TATA indom’s performance in UP west ( Ghaziabad & Sahibabad) is even ten times worse than what reported by other for Delhi or other Metro cities. They should really get an award for best fraudulent practices, with their false commitments of “24 hr redressel”.
I took their broadband prepaid 3 months plan 256 kbps time based plan as i thought of checking these guys services and continue if satisfied, hence went for the cheapest plan. Believe me since 18th april, my connection was down more than 60% time.
Asking for refund, their plain reply is that prepaid amount is not refundable and i’ll have to use the full period of 3 months. I think these 3 months will stretch to more than a year if i get full refund of days lost ( Now my condition is that despite having making payments in thousands, i am without a connection for the last 10 days, made complaint thrice but these people dont even know what or where the problem is?
.Understandly, they are just making quick bucks by grabbing whatever customer base they could get without having proper infrastructure, manpower or resources to tackle services and other various business parameters.
I’ve decided to sue these idiots to consumer forum, they should also get a taste of paying a price for neglecting consumers in this way. anyone with me????
It’s nice the see all your expereince of broadbrand service of many service provider. Same here, I will never recommend any person to go for DATA CARD service of AIRTEL.It was really awful and torturing experince.It was quite ok for a week. Then the trouble started creeping in. The speed was too slow to open and window. U will be surprice to learn that it took ten minutes to open ant site. I complained a lot.But the game of hide and seek. They blamed each department. I mean service provider blamed the hard ware manufacture and vice versa.
Even after the complaint of ten days, there was no response from the side of service provider.I love to tell the details but at the moment I need to go somewhere… so next time in details.
At last, let me tell you all my friend that never think of using data card connection. U can go if you want the snail pace in this fast moving world of technology.
Sanjay Ningombam.
Hi,
. This is the reason you will find it mostly down. If i say mostly down then I’m not overstating anything. Earlier it was downtime, now new problems had cropped up. They had more then doubled the prices of hourly packages. Moreover their speed which is 256k to 2048kbps is running like an old aged dialup or isdn connection. On 2mbps I’m getting around 14KBps which is ……… pathetic. I feel pathetic is just an understatement. Its more than pathetic. I’d called them and emailed them daily with the screenshots of download speed, packet drops graphs, and download speed graphs but all in vain. I’d downtime of 45 days in 90days which is my usual plan. I think i’ll write an article in isp association of india as I’m a networking engineer in internet security and wireless solution provider
Tata Indicom is nothing but a glorified cable internet operator. They had got overhead OFC in KMs which only a cable operator can think of, not an isp in the league of tata or vsnl will think of laying overhead OFC in linear topology adding to more miseries their last mile copper cable taking dslam to your cpe is all overhead. Maybe their broadband manager is a recruit from cable operator’s world
nk
Tata Indicom Broadband internet service and support is really bad – Don’t buy ! // Sep 22, 2008 at 5:04 am
[...] http://blog.sandipb.net/2005/08/01/pathetic-tata-indicom-broadband-service-in-delhi/ [...]
Hi,
I live in bangalore, I have recently subscribed to TATA indicom unlimited braodband connection.
As soon I called to installation guy connection get istalled the next day. I have taked unliminted download with 512 Kbps. It is almost 10 days of installation I am getting 10-15 kbps only. And more over I have getting high upload speed than download speed.
I have register so many complaints and in answer I am getting only phone call from there technician asking silly question which no way related to problem. They ask me to try different sites to check my speed. Even opening a site takes 5-10 minutes to load.
Even on the day of installation I told the installation guy about is not good enough.
He told me that they are having server upgrading task and he assured me that I would have a good speed in night. And that night my connection was down.
Really I thought to destiny why didn’t reliance people or BSNL people came earlier than TATA indicom.
I have had the worst experience with reliance broadband and so has my colleague. I highly discourage anybody from taking it up.
I had an equally bad experience with Tata Indicom Broadband. Though it dates back to the time when Tata bought over VSNL, nevertheless since that day i totally boycott all Tata products. In my case the connection was intalled promptly and worked great for a first few weeks. Thereafter it went down on speed. On being complained the speed was restored but after a week or so the speed was again down to a pathetic dial up speed. This time they registered the compliant and kept lingering on over months about the complaint and never restored my original speed. When I told that in this case i would like to disconnect my connection, they willingly did so and sent a guy next day to pickup their router. The best part, I had paid deposit to get my connection and have not till date got it back inspite of the router being taken back by the company.
I sufferred at their hands for a few months at low pathetic speeds then at their customer service, then fighting for the refund and finally i gave up when i realised that i had spent more money in calling and fighting that what i was owed.
I wont give you an advice but what i can say is that the longer good experience u get with Tata the longer is the painfull period that awaits you afterwards.
Best of luck to people who are enjoying the service and my good wishes to people who have opted out.
My name is Maria and i have been using tata indicom broadband connection in Chennai since this month.
On the 13th Jan 2009, i had registered a complaint (number: 8438932) for which i followed up three or four times and the response that i received was also not satisfactory. I followed up this morning(26 jan 09), only to discover that my complaint had been closed after 14 days without the problem being rectified.
I have paid for 4 months of connection and my money is stuck, nearly 5000. Tata indicom has been a waste of time and money along with the pathetic and fraudulent service.
Totally agree with the person who had such horrible experience with Tata indicom. My experience in Coimbatore, Tamilnadu, is almost identical.
1. Over 90% of the time I don’t get internet service. Technical support is totally inadequate, nobody
has a clue why the server is down. Nothing gets done in spite of several phone calls. They don’t
keep the equipment in working order, and wait till customers like us call and complain that there
is no internet. This is totally unacceptable.
2. Customer care (the 1-800 number) too has inordinate wait time, and just hangs up on me
saying “call later”. This is unacceptable. Even now, the internet service has been down
for more than 4 days. Nothing is being done. I have been calling everyday, when I finally get
through to a customer service “executive” all I get is some platitudes. They also tell me that
i will receive credit for all the days when I had no service, but this is a lie — see point 5 below.
3. In spite of escalating to Nodal officer for Tamilnadu region (several times), there has been no
response. This is ridiculous. What has Tata come to? I plan to publicize my frustrations all over
various internet fora, and warn the public not to sign up for Tata indicom.
4. Towards the end of March 09, I signed up for Tata’s broadband DSL internet service, and paid in full
for 4 months. More than Rs 5500. I was explicitly told by the salesperson (DineshBabu, Coimbatore)
that there would be no charges. Still I was sent pro-rated charges for march, and additional extra
charges on each subsequent bill.
5. Finally, in spite of being told by customer service that I would receive credit for all the days when I had no service
this has NOT happened. Just to quote one instance, I had no service from April 6 till 23rd. But, lo and behold, the
April bill shows no refund. In addition to providing lousy service, Tata have also taken to outright lying. I am stunned at Tata’s audacity. This is causing irreparable harm to their valuable brand name.
I plan to register complaints with consumer protection groups, write letters to the editor in all major newspapers,
and also widely publicize on the internet.
Tata Indicom Broadband is pathetic in Ahmedabad. I got it terminated because their server was down every week. Whenever I complained they would tell me to wait for six hours. Their helpline people have no technical knowledge. The only things they know are sorry and thank you for being on hold. Even after getting account terminated and getting their modem collected from my house (for which their person gave me a receipt as well) they sent me a bill, which included 100 rupees as suspension charges!! Tata Indicom Broadband is a fraud company and its license should be canceled by the government. I would suggest all internet users to use gprs, broadband or WLL internet services from BSNL, MTNL or VSNL directly, as the money we pay goes to the public sector companies and partly to the government. They may not be the smartest, but they are not frauds of such high levels.
Tata Indicom Broadband is pathetic in Ahmedabad. I got it terminated because their server was down every week. Whenever I complained they would tell me to wait for six hours. Their helpline people have no technical knowledge. The only things they know are sorry and thank you for being on hold. Even after getting account terminated and getting their modem collected from my house (for which their person gave me a receipt as well) they sent me a bill, which included 100 rupees as suspension charges!! Tata Indicom Broadband is a fraud company and its license should be canceled by the government. I would suggest all internet users to use gprs, broadband or WLL internet services from BSNL, MTNL or VSNL directly, as the money we pay goes to the public sector companies and partly to the government. They may not be the smartest, but they are not frauds of such high levels.
My wireless broadband connection was installed on 17th Feb 2009. AND I HAVE NOT BROWSED CONTINOUSLY FOR MORE THAN 20 MINS SINCE THEN. THERE IS A FREQUENT DISCONNECTTION PROBELM WITH MY CONNECTION. I logged complaint many times but there were no actions taken.
I paid Rs 2124/- to install the connection and now the worst part is that “My account” is showing Rs 1268/- amount as outstanding balance.
Bill was generated on 21st Feb 09. In just four days they charged me 1268/- amount again.
The worst services in the world.
Yup, Tata Indicom sucks. Afaik BSNL seems best, but whatever it is, don’t go for Tata Indicom. Its painfully frustrating, to say the least. The connection will constantly drop for no reason and their “engineers” are blank when it comes to fixing it. Even calling up the nodal officer doesn’t help.
All, The most bullshit internet & telecom service provider is TATA INDICOM. This is the shit kind of stuff I have ever seen. I hope to find this shit only in the toilet……..