sandipb.net

Dear friends of more speed and fair treatment by ISPs:

I have written a whole lot on VSNL/ TATA-indicom that you may read on MouthShut.com under the following link:
http://www.mouthshut.com/review/Tata_Indicom-13...>

I too am going to take this as far as it goes. We mustn't let them get away with this FRAUD.

Help me, help you: Write to me...
Ajoy
eMail: ajoyericlal AT gmail DOT com

why are we wasting our time writing blogs here???? why dont we all unite together and teach sify a lesson? we should come together and file a legal case against them

Hi,

Am I glad to have found your post and all the comments on it...feels like I've found a long lost family :-) after all the frustration I've endured (and still going through) at the hands of Sify broadband....Advertised as "Sify Broadband, For Those Who Hate To Wait", there could be nothing more ironic, as the only thing they make you do is wait and wait and wait...I took a broadband "unlimited" connection a month ago, and since then, have not been able to download any large files (as in more than 30 mb)...the download just starts and doesn't progress...When I called the Sify, the first time they sent thier technician over and he claimed our pc OS was corrupted, so I reformatted the PC. Still, the problem continued, so called Sify again. The same technician comes over and this time claims the problem is with our LAN card, and not the OS, as he had previously so confidently alleged! So we changed our LAN card..and does the problem resolve? Heck, no! We have been calling the Sify customer care since September 4th, and its September 10th now, and still no solution! In between, on September 6th, the Sify local business agent comes to our house, checks the system and says the problem is outside his domain and he would call the Sify technician, and he disappears without a trace after that! When I called customer care after that, they said a report had been filed that the local agent had come to my house and fixed the problem! Well, no it wasn't fixed! So I call again, and then I get an sms yesterday that the problem has been resolved, please check. But the problem is still there! I call Sify customer care again and each time they tell me someone will fix the problem and it hasn't been fixed for the last one week! All this when I pay 840 rupees a month for unlimited broadband..Am I not been looted when I pay the full amount but cannot use the package to its full capacity? Now, after reading all the other customer reviews, I am seriously considering suing them and switching to Airtel maybe...

hi,i called for a connection on sify ,they came 2 me
gave me my user id
after that moment my client is showing error 535
i changec my ip
for 10 days they havent changed my ip they r bloddy ass holees ill a filea complait against them,

Hi all
Please write about download speed of (Wi-max)

Hi All

Announcing Wireless Broadband (Wi-max)in Bangalore Serviced by Reliance Get Connected to Internet any where in Bangalore For Further Details Call 9986018605

I stay at BTM 1st stage, B’lore and really fed up with the services given by local operators/so called franchisee (Mr. Yusuf Khan).. they operate as they like and charge whatever they want for installation. the broadband does not work for at least 10-15 days in a month.. in spite of recurring complaints made to Sify customer care, they have not been able to resolve issues with their own operators..

Neither dealer (Yusuf Khan) picks up the phone nor replies to messages.. I was told by Sify that they had few internal conflicts with that useless dealer .. but after all the customers are getting affected.. Sify Customer Care line is also useless .. their call remains on hold for most of the time when you call (at least 10-15 mins) and then it gets disconnected.. PATHETIC service.. I would not blame dealer but would blame SIFY since they have to ensure they have good dealers with a good service attitude.

Our Broadband is not working from last 20 days. ERROR BB108. Numerous complaints done to Sify customer care number.. with no luck and response.

SIFY IS A BIG CHEAT.

Hi Sandeep Bhattacharyaji,

Myself Anjali B Balani would like to share with you my experiences with sify broadband.
I have filed following complaint with chief customer care sify broadband. I am planning to file a criminal complaint against sify broadband for cheating me. All my money around Rs. 2350.00 have gone to the drains. This money I had paid through e-card in the month of Juanuary and I was told that this sixth months paln will expire on 28th July 2007. But unfortunately, I lost the connectivity within few days. I went on complaining against the company. Now when I insisted to connect the connection and explain the reasons, they came with the funny responses that the local network provider is to be paid first. Here I would like to ask, how can company cheat and introduce new terms and dectect terms to the customers and ask for extra money to the customers without giving services to the customers. I feal I am cheated by the company. I must file criminal complain against the company. Kindly suggest in the matter how to go about the same. I have written following letter to the customer care of the company and awaiting for reply.

Respected Sir,
I was your regular customer and your local agents’ attitude towards services was not proper. So I thought why to not take approach directly to the company to pay my subscription fee for six month, which I paid through e-card in the month of January 2007. Suddenly to my surprise company stopped giving me services with ought my knowledge. I thought that there is network problem. I went on complaining continuously with the local customer care on 261 77460 for registering my complain. But they failed to reply why my connection was not working. When I got angry on one of them on phone. One of them confessed that local cable network person Sonu wants his share, which according to him I had not paid to him, had switch off the network connection. Sir, here I want to submit that if any how if the local area agent is so powerful to decide whether the connection is to be continued or not. If any how he is authorised by you to act like that. It means you have appointed GUNDAS (Unfortunately he is my neighbour every day he visits my place ten times a day, but never said that he is the culprit and wants money for his share)at local level to extort their share of money from your customers. If I had to pay the money to that your GUNDA for subscription then company is accepting such subscription by e-card. I think your dual policies are responsible for such complications in providing services to the customer. Why don’t to clarify on net that If You will pay by e-card you will be required to pay separately to your LOCAL GUNDAS for availing services. When I continuously argued at your customer care centre at Mumbai regarding this matter, I will told by your person, that we have taken our money, now it is local GUNDS's turn to extract money from you. If you want you connection to be reconnected you have to approach that GUNDA (Sonu) will decide now to reconnect my connection or not. Here I want to say you that I haven’t paid money to that GUNDA (SONU, the local operator. I have paid money to you. You are responsible to provide me services for the charges I have paid to you. It is none of my business to approach to your local GUNDAS for paying them ransom to reconnect my connection. Why you not disclosed this fact on the net that If customers will pay directly to the company subscription for net services they will have to pay again to local GUNDAS again under different headings. Sir, If you want to run this company, you need to look very seriously in such matters and solve customer grievances by abolishing dual policies made by your company.

At last, I want to alarm, warn to you that If you will ignore this complain as your subordinates have done in past, you will invite more problems in this case. I have undergone and have studied the cases against your company. and also have downloaded judgments of the cases you lost in the court of law. I am studying cyber-laws and crimes. Very soon you will come to know that I have filed case against you in the consumer court. Further, as other customers who have successfully won cases against you in the court of laws, as they have written blogs against your company's services. I will also join with such customers and launch campaign against such customer unfriendly policies. It was very terrific to know that local person want his share of money and has disconnected the connection. It was very shocking to know from your customer care.

Kindly do something in this matter, other wise face in the consumer court.

Hopet that you will do the needful and resume my net services.

Mrs.Anjali Balani
shop no.6, Tarapunj society,
kopri colony,
Thane East.400603.
Tel. No. 2532 1671,
9869252901.

I got a Sify broadband connection by paying subscription of six months in advance by e-card. As well as I paid my money in advance, they stopped my services. I went on continuously complaining against such unfair practices with customer care. I after almsot six months I got a reply that my local network cable operator wants separate money from me. I was told by the company that Now I need to pay him separately for resuming the services. I am very badly cheated by the company, I trusted. I want to file cheating case against the company unders IPC section 406 ( Breach of trust ) and 420 ( Cheating ). If any one know how to go about kindly help me.

I had tataindicom broadband, the speed use to fine as long as connection is fine. But moment once connections drop, that's it its hell, you will end up spending on making calls to thier customer support who takes weeks to solve the probem (remember not days).
Later I changed my isp to sify, which is another blunder I made, which turns out to be worse than earlier one.
In the phone thay said installation charge is Rs.1500 but when the guy came to collect cheque asks for Rs.2000.
They are very fast in collecting fee and getting connection, but after that its pain dealing with them. It simply doesnt work and getting hold of them to solve is nightmare. All the time you call, they give false promises and giving weauge reasons.
I took 256kps but when i download anything it doesnt cross 25kps at any time and if there are more downloads at same time, then this 25kps is shared among all making it to between 5 to 11 kbps.

to my knowledge sify is the wrost I even seen.
-Nandakumar

Dear all,
I think when all of us agree on the pathetic quality of service being provided by sify people WHY CAN'T WE JOIN OUR HANDS TOGETHER AND teach them a lesson.Afterall, it is our hard earned money!Why there are delays in renewals,why the local provider do not repond to our complaints,why the Chennai office do not respond to us,why should we spend oue precious time on phone to contct sify people.Let us find some way of legal redressal...and monetary refund....we certainly deserve it.Just writing on blog will not help .
RANG DE BASANTI YAAR
phir ye sify ki kya aukat hei
Amarjeet

sify is just rubbish
i renewed my account yesterday and yet the account has expired and i am unable to use the sify account

i have importnt online exam and i feel like i have ruined my money investing in sify

Sify has a domain selling business too.I sent them a draft after making necessary enquiries for a domain purchase and they called me one day telling me that the draft should be in the name 'Sify Limited' instead of 'Sify Shopping' that i got from their site.I requested them to send me back the dd so that i can change it at my local bank.They never did it.They might be saving the postal charge or some f**kng employee might have taken the cash without delivering the product.Anyway they didn't send it.I called mailed and complained them.But later they told they didn't recieve the dd.Then how come a sify 'executive' called me about the error.

There is something wrong with sify in the way they do their business.

Hi guys,
this in your support, the sify broadband connection really ScKS, there is one operator called ganesh cables in rajajinagar, bangalore. if any one is wishing to damage call me also. the bloody connection gets disconnected every 1 and half hour and look at the speed 100kbps for 256kbps.

the worst cable operators who never listen and the customer care only note down complaints.

please dont take sify conection- atleast in bangalore

Hi guys
I got a Sify broadband connection last Month and just for 3 days i was working fine and from past 2 weeks i am calling customer care and many Assholes who didn't even bother to attend it ..its really pathetic that nobody could do anything to those bastards who are sitting and laughing when we call them :( Plz if anybody know to whom we can complaint do fwd the details ....
Lastly SIFY SUCKS

Hi guys,

I also agree that Sify broadband is the worst ISP available.

I am a subscriber for Sify Broadband services for the last few months and I have faced problems continuously on a regular basis and esp from the local cable operators who dont pay any attention to the complaints raised to them. I am not able to access Internet for the last week inspite of having paid them the advanced amount for this month.

Its the same story again as most of you have writen about all this....

What I want all of you to focus now is to join hands to find a viable solution to this irritating situation all of us are facing.

One of the ways I want to suggest is to log your complaints to pahredar@moneycontrol.com.
I have already launced my complain over there, so please join me in fighting for our rights so that we can get justification for the money we have invested.

Hi,

My name is Pallav and I am a subscriber for Sify Broadband services for the last few months. I am not able to use the internet during this week, courtesy my Local Service Provider, whom I have called and requested several times to resolve the problem but he has shown an indifferent attitude towards my problem.
As per them,Last week some one stole the Internet wire during the night, as a result of which I am not able to access the internet.
I made so many calls to your customer care regarding when they will resolve this issue , but to my utter surprise instead of co-operating with me they are raising fingers at me only and making false promises to me that problem will be resolved very soon.

    It seems they are least bothered with the problem I, as a customer is facing, They are even asking for money for putting in a new cable,as according to    them its not their responsibility if wire gets stolen, and I am really disappointed with their attitude regarding this whole episode as they have not shown any concern regarding the problems I am facing.

As a result I am doing my project work at cyber cafes and unnecessarily paying them Despite the fact that I had already paid you for my internet connection and it is gross negligence on part of you for making me bear these undesired expenses and wastage of time in going outside.

If any theft happens I am not responsible for the same as I am paying you only for the services provided by you and as a subscriber i am not responsible for any mishappening at the most I can take care of wiring which I did.

I warn you here that I my problem is not resolved within 24 hours I shall be forced to file a complaint against you in consumer forum for negligence of duty on your part and I am approaching my lawyer for the same.your callous attitude has mentally harassed me and caused inconvenience to me and I am going to take serious action against it if my problem is not addressed in time.

Hello guys,

I think, You Telecom (Formerly Iqara Broadband), is the the best Broadband service in Mumbai.

I have been using it for the past 2 yrs, and I have been very much satisfied with their service and support.

Also, the tariff plans are very competitive and affordable.

I subscribe to the Unlimited plan @ Rs.505 (Incl of all taxes) and I get a speed of 92 KBPS.

There are no major Downtimes, and the uptime is almost 99%.

On the Limited plan side, they have an amazing offer of 1 Gb download plan for Rs.250 per month @ speed of 2 MBPS, which in actual downloads, gives speed upto 248 KBPS, i.e. when i download a file from the internet, i get a actual download speed of 248 KBPS.

I have downloaded 1 MB file in 10 seconds.

For more details, interested ppl shud visit www.youtele.com and I think, this is 1 decision, u will never regret in your LIFE.

This broadband service, is owned by CITIGROUP, and even Times of India (i.e. Bennett and Colemon) have a 5% stake in You Telecom.

Regards
Mahesh

P.s. I have used Sify also, and I strongly believe it SUCKS!! Never go in for it, its a very 3rd grade bekaar quality ISP.

Hi...
I am planing to take a broadband connection in Kolkata.
Any suggestion which is the best for this city?

After reading the blogs, forget Sify. Anything else?

Guys I am having Sify. I agree with you guys, it is the worse connections. I am having Sify since last 7 months. Not a week has pass without connections down. Now the worse thing is, every night it gets down at sharp 9.40 pm and its on by 10 am morning next day. I dont understand why does it go down at sharp 9.40 pm.
I think there is something very fishy.
I have spent more money in calling Customer Care. Rather then spending more money on Calling them, i have decided to DC Sify.
It just sucks.

i am a sify user from last two years and to be honest it never gave me any problem........only some time in rainy season the connection gets disconnected but it gets resolved after the complaint.........so i am happy with it.

Hi All,
I am having SIFY unlimited 256 kbps connection for a long time. It is just horrible. At least twice in a week it will go down. It automatically logs me out, though I’ve unlimited package. I used to spend more than Rs 500 /- making calls to the customer care but they don’t do anything. Sometimes they close the complain without even attending it. The SIFY client is also funny. If I have two networks enable, then it won’t allow me to login. It opens up IE automatically. It has a huge memory leak(handle leak). On my XP home system if I keep the system running, then after ~24 hours I see bbclient memory usage goes very high and my system responds slowly. Once I made a complain about this and the customer care guy, didn’t even understand how a “leakage” can happen on a computer. I was never been able to use the email id provided by them. It just doesn’t work. After spending huge money for making complains, I stopped calling them. But I have no other alternatives. If you have option, then don’t use SIFY.

Regards
Sankar

Aiirtel is the best internet service provide I have seen in India.. Very stable connection.

Sify is the WOOOOOOOOORSYT .. Bullshit people

Friends, Honestly speaking, PLEASE DONT EVER GO FOR SIFY internet connection. Thats the WORST EVER service I had ever seen in my lief. Just thw worst.

I paid 1000 rupees installation charges and also took Rs.350 internet package. I didnt even use 10-15 rupees out of it. The service is down for 15 days and no one is repsonding on it. I made atleast 20-30 calls and sent 50 mails in 15 days. every time I get an apologixe message. They neither give my money back nor provide service.

PATHETIC PATHETIC PATHETIC PATHETIC PATHETIC PATHETIC

I have used sify for a year and used to get frustrated with the problems that come up now and then. the problem is with the local cable operators who hardly have time to fix the problems. if a problem occurs it takes them two or three days to fix it.
Recently i switched to spectranet and fall into the worst nightmare possible. friends DO NOT GET A SPECTRA NET connection. the price might be cheaper than others but their 128kbps is only 70-80kbps, i.e. they give only half the amount of speed they offer. complain does not make any difference. moreover the server keeps going down.
so one final warning
BEWARE OF SPECTRA NET

Sify..the worst service.. my internet is not working for last 7 days. those bloody cable wala when ever i approach.. tells me..its will be restored in half hour.. and that half hour never comes.. govt should do something to stop these kind of unfair practice

hi pple,
i m a SATISFIED broadband user!!!!!!
i m using airtel=good downloading speed
=great customer care service
=0 downtime in last 10 months

i switched to airtel after sify.
sify=bad speeds (wen available!!!)
=0 customer care( dont worry they may get a customer care depart in near future!!!!!)
=10 days uptime in month of 31 days(thats 21 days downtime if my maths correct!!!!)

i got sify for a month. paid Rs1589 (connection charges+ plan charges) which effectively were drained.

i thought bout tata connection(thank god the thought didnt materialsed......my frnds suffering in tata's hell...at least in my area its really bad)

personally i put sify better then tata (considering wats my friend going through)

BOTTOMLINE: AIRTEL IS DA BEST

Hey guys,

This is Basudeb from Bangalore. Talking about Sify,I've found only the Iways to be providing some good service. But let's not talk about ISPs providing services @ home. Ipplied for a Tata Indicom BB connection in November, and fromn the day I got it, it had NEVER WORKED!!

Despite uncounted calls to their Care helpline (OR WHATEVER THAT IS), all they said that someone would be calling me back in 24 to 48 hours,and that they would pass on the Trouble Ticket to the RESPECTIVE DEPARTMENT (I GUESS EVEN GOD DOESN'T KNOW WHAT THAT IS!!).

So people....whatever you do,it's better that you try Airtel('coz I've hardly had any problems with it since January), BUT PLEASE, DO NOIT EVEN THINK OF SUBSCRIBING TO TATA INDICOM BROADBAND CONNECTION.............PLEASE!!

Hai i am Sify User

And for the past few months i am faced all sort of problem

but now after hours of torchering the local CTO the local cable is ok now

& after hours or torchering the customer care and hours typying the mail to customer care the SAM server and DNS problem are solved

& Most of all the Telephone Bill i Payed for my Dialup Backup and Calling Customer Care is over the Installation charges & plan charges

& finally now its is going better for a past 2 weaks

& hope Sify does not show the idiotic face gain.......

hi guys..anothr unlucky sify user here..well the problem evryone is having is at nights.. NETWORK CABLE UNPLUGGED,this is wat is shown during nights and is restored in the morning..have u noticed that there are 4 wires that get into the lan card plug which u put into ur pc..the solution lies there at ur end for this problem..this is wat i fell..actually 2 days back,one of those 4 wires accidently ws cut due to wear and tear..,when i put the cable into my laptop,it connected it 10mbps instead of regular 100 mbps..wire ws still cut..when i made joint in the wire..it showed NETWORK CABLE UNPLUGGED..the idea i gott ws IF THAT WIRE WSNT CONNECTED TO THE PLUG..I CONNECTED AT 10MBPS..BT IF I MADE JOINT THEN IT SHOWED NETWORK CABLE UNPLUGGED..ALL THIS HAPPENED AT NIGHT AT BOUT 1 AM WHEN USUALLY SIFY SHOWS NETWORK CABLE UNPLUGGED AT NIGHTS..IT IS OPPOSITE..COZactually it shud be connected when joint is made..i am sure if anybody tries and plays with hese 4 wires that are piu into the plug of sify lan..then i m sure we will find out how we can change NETWORK CABLE UNPLUGGED into 100.0 mbps connected..becoz it is becoz of these 4 wires that we r disconnected from sify's end thru out the nights..plz look into this matter and help each other..bt remmember that there's a bit of current in the wires as well..do help and cum up with a solution that we can use from other end..bt not giving athorisation of all the 4 tiny wires to sify's end...best of luck..do reply..

I m in gautam nagar, delhi, My due date was 31/1/07, their person had collected their payment, when I try to connect sify braodband it showing "quota invalid or account expired", when i called Mr. franchisees, I ignore me and my urgent close totally, that was very horeable, and next time he didnt pick my calls. His name was "Honey Sharma".

read this complai which i launched against sify on 6th january

Respected sir or madam

i am very much disappointed after taking ur sify connection service.b cause of ur Engineer Neglancy my windows xp 2000 file currupted.when he was installing the net connection my pc was hanged twice,and both time he restart it.my parents asked him that ye hamesha asia hi hoga kya? so he said no ye pehale aisa hota hai badme nahi hoga.or problem hote hue bhi he installed the connection.then within 45 minits when i loged in the computer hanged three time.and then the windows currupted.
then i called up the Engineer. He talked very rudely to me,he said aap ko samaj me nahi aata kya mai das bar bol raha hu, aap kyon paagal ke jaise baat kar rahe hai,ye hardware ka problem hai.
maine hardware Engineer ko bllake pucha to usne clearly bola ke ye hardware ka problem nahi hai.ye Engineer ke wajese hua hai.ke problem aayega ye usko pata tha par usne inform nahi kiya.
fir maine MULUND branch me call kiya to wahake branch officer ne bhi bahot galat tarike se chilla ke bat kiya,or kaha mai paise refund nahi karunga aap sify se le lena.
is this kind of service u r providing to ur customer.i have already launch the complain on the complain number par abhi tak koi answer nahi aaya.
i got the connection on 6th of january 1.00 pm and my pc crashed on 1.45 pm.that Engineer's name is bheemashankar.
i am hoping that u will take some action on these 2 people and tell them to refund my money,and correct my pc.i am staying at mulund.
i am waiting for ur positive reply.plz look into this matter and solve it as soon as possible.

thanking u
seema vasudeo sawant.

   Today on 8th january the sify vileparle branch's Engineer came to my home and after seeing my pc he said ab kuch  nahi ho sakta,  this man told us the wrong indendity his name is nitin sakpal and he tols us nitesh he said that we cant refund u the money b cause this is agency Engineer's fault .
   And the agency person is saying mai paisa nahi dunga,sify wala return karega.
   Now u tell me that is this quality service u r providing to the costumers.
   I am waiting for ur reply,plz help me.

Hi, tis is vinoth from sify customer care i here in my job can see lot of sify customers crying at the phone
regarding their connectivity issues. sify not even bothers to renew the customers who are all coming under cto's and many customers account was not getting renewed after the payment was made. i suggest peoples to go to bb connection who cares for customer.......

I tried all ISPs..airtel is the best..service is good..trouble shooting is very very good..some of my friends say that with airtelbroadband, uniterrupted streaming audio video services are available in shyamradio.com and shyamtv.com in tamilnadu and it is a popular entertainment abroad..is it true?

Sify broadband guy have the worst customer service support I have ever seen.
I dont know if any of you have noticed this but if you use a new computer or a new LAN card you have to call sify broadband and ask them to register it and it took them 5 hours to let me use my new computer.

Hope airtel guys come to my area soon :)

The services of Tata Indicom Broadband are just ridiculous. They are big cheaters. I have taken connection on 26th Aug, 2006 and paid 4 months advance rental. Since beginning, it has been given problems. During 2nd week of Sept 06, the net was down for 20 days despite the fact that my repeated reminders. I called their call centre atleast 30 -35 time. In a day, I use the net 5 - 10 minutes. Now, they are saying, I owe Rs.823 to them.

PLEASE DO NOT TAKE TATA INDICOM BROADBAD. THEY ARE THE CHEATERS

I took sify brd band and two months later the operator ran away to Saudi with all the installation charges and leaving the customers in drain. SIFY sucks Sify Sucks. I was in hyderabad before and now am in bangalore Bangalore has got no choices of connection where as in Hyd we have a lot of choices of providers. i have reliance connection and they give amazing service. Bangalore is the worst city with pathetic services. Hyderabad has got so much competition and such good quality of service.

If any one has got reliance as an option then go for it.....coz it has got very good service and they are reliable

Thanks for the support !

Finally, SIFY case decided in my favor...
Court held SIFY has been indulging in unfair trade practices... !!!

Read more at http://www.ankurraheja.com/weblog/?p=14</p>

Can i get the Sify Head office of Hyderabad so that I can talk to some higher incharge regarding my problems. If my problem is not solved then I will take this matter to police level with FIR and legal notice.

K.C.S.Naidu
9866581112

Anybody hear about this cable operators charging 12% vat on top o thier maintance charges? My dad went to renew his connection and ended up paying an extra 12% this time around :(

It’s the case of negligence of customers by Sify Broadband Service and believe me before writing to you I have already wrote number of mails and fax to sify. I have kept save all the mails and fax in case if you need to verify them.

Service was never good from sify since the starting and somehow I was managing it because I had already paid the non refundable installation fee. In the starting days of taking the sify connection I used to get only 3-4 days of connectivity in the whole month and despite making number of calls to the sify customer care the result was always pathetic. I think I have spent more money in calling them then using their Internet connection and I am not the lonely sufferer. If you check the Internet Community you will find that 80% of the customer are not satisfied. Once a consumer took the connection and they fall in the trap. Nobody can do anything against a corporate giant who is almost inaccessible. You can have this experience first hand by calling their customer care executives. The catch here is, both the sify and their local franchise will point to each other when you ask who is the responsible person.

Here is my case.
I renewed my account one week back on 18th of July. UserId: sudeep2011. My Internet was not connecting, I checked and it was saying local gateway connecting problem. I went personally to the CTO (the local franchise) and they came on Friday night and Saturday and finally found out that cable is not working. Now here is the actual problem.
When some 1 and half year back I took the Sify Connection at that time CTO was different one. They took the installation charges and other charges as applicable. But they were not having the proper logistic and infrastructure support to provide the proper connectivity and it goes on for 5-6 months and after Lots of grievances with sify that continued for further 1 month and finally Sify changes my CTO and I started getting the proper connection. And till now I was not having any problem with the CTO.

    Now the person who came to my place, ask me to pay at least half the price of the cable cost. And here I have an objection.

    Why should I pay the cable cost as I already given the once time installation charge (at the time of installation they promise that this is only one time free later on if any problems comes in the cable they will take care of it. Unfortunately it’s all verbal) Here I want to point out that I took the Internet connection on the brand name of Sify and not with the name of any of CTO. So Sify is given them freedom to tell the lies to the potential customers and back them with full strength.

  If the CTO is getting changed because of they are not able to provide the infrastructure and logistics then the Responsibility lies on the sify as sify has given the responsibility to a person without checking the logistics expected and credibility. I don't know why customer is being harassed with all these?

Now see the scenario of the customer care.
· The original mail that I sent on 24th of July, stating all the facts that I mentioned earlier. Nobody responded.
· Again I send one reminder on 26th of July when I didn’t get any response. I got response to that mail and some customer care executive promised me to get back to me in 3 working days.
· No body responded to me after 3 days. Only I got one phone call from some representative of sify to call to local CTO on 30th of July. I called up the local CTO but nothing Changed.
· On 1st of August I again sent one reminder but I didn’t get any respond.
· I again sent one mail on 3rd of August and respond to that the same customer care executive called me (the one who promised me to call me after 3 working days). This time again making the promise to get back to me one next day. Nothing happened. Whole day I was looking at my phone in hope to get a call.
· Again I send one reminder mail on 10th of August, for which I got one call on Saturday evening 12th of August, promising me to resolve the issue by Monday. Here the person told me it’s just the matter of 500 Rs only. Why I am making issue of it. I assume all the calls made by the call center representative get recorded. If you ask them then may be you can get what they have said to me. The next thing told to me is that according to the agreement the cable was my property. When I asked them to show me the sign copy of the agreement the person was clueless. Then again persuading me to pay 500 Rs for which I asked them to give me in written the reason why they are asking me for the money and again nobody responded on Monday.
· On Wednesday 16th of august again I send one fax to sify.
· When I didn’t get response then called them back on 17th of August. Further 2 days time given.

tankyou

hey i have used most of broad bands at my friends house and have myself sify at home.airtel does not giv specified speed at some places same for mtnl.havent found any isp which has 100% perfect connection.initially i was very dissatisfied with sify as it was unable to reach gateway most of the time but at least when u get connected its really broadband with good speeds.nowadays the problem of not reaching gateway has been resolved in my areas and i am really enjoying high speed 24 hrs connection. the billing is also very good in fact one month i was given free pack because they had some problem in network for 3-4 days.

hello,
tataindicomm is the worst internet connection please dont go for that

See if you can beat this. I took a SIFY broadband connection and lost my brand new computer system (the complete works) because of high voltage current that entered thru the broadband cable. Except for a single e-mail confirming my complaint and a visit after 2 1/2 weeks by a dumb joker who left after making some sympathetic noises, there has been no response. The complaint was acknowledged only after I mailed a copy of the police complaint filed against the franchisee and SIFY. The network of the franchisee also was crippled at that point of time.
I will shortly forward the complete set of messages sent to them shortly.

Ashrut G. , from Mumbai ,
This is the mail i wrote to Customer Care, wonder if they do care for their customers -

My Internet account had been out-of-order due to technical
reasons for the past 16 days and nobody bothered to show any interest
in fixing the same

      I made repeated calls to the Sify Call Centre everyday - I

spoke to many Telecallers and the Team Leaders, and in the 16 days that
went by - I didnt recieve a single call from Sify Techsupport inquiring
about the problem. ( Though a CC Team Leader -
Chandrashekhar, did call back to check if TechSupport had called, they hadn't )

   Calls to your local operator - SpearHead were futile because

the cable operator just doesn't care. They would say that someone will
come to have a look at the problem, I would stay home specially for them
to come, and no-one would show. This soon became a daily lie, and I
then stopped trying.

   The SifyTech support service in Mumbai is atrocious

considering that it takes over 15 days to process a request, that too only when
the customer has to beg the Call Centre to do somthing. Your processes
here are obviously flawed and customer's have been accorded very little
importance.

     This has not been the first time, Sify normally takes 3-4

days to process a request and Spearhead just doesn't bother. Sometimes,
the Sify engineers call a few days after the problem sorts itself out
in a day or two.The Spearhead engineers have never called. Never.

    This has been my worst customer experience. And I shall

always warn others of the poor Sify Broadband service, if they inquire about
a Sify connection.

This is indeed unfortunate, because I genuinely thought that Sify
Broadband offered Good bandwidth at competetive rates.

the thing that worsens the problem is providers like sify do not have complete control as they work on franchisee system ....anyone can lease a line from them in a area and sublease it to users like us ...
its 10 days since my net stopped working , they say their switch has gone wrong ...but 10 days is a lot ...and the since the user accound runs with the sify servers ,,,,they dont know and dont care abt such breakdowns ...its like having the worse of both worlds...

I have had a very bad experiene with sify. they only take money from you but will never reply to your problems after taking money.

If you want internet connection, never take SIFY broadband connection. Daily there will be problem with connection and u will waste money on telephone as well as u will not have internet connection.

NEVER TAKE SIFY BROADBAND CONNECTION

thanks for sharing

I have no hesitation in saying that Sify broadband is the worst ISP on this planet. I am on the unlimited plan in Navi Mumbai

there is a power cut in the area at about 10 PM every night for 1/2 hour (That is another problem). However, after the power is restored, Sify goes down for the enter might, only to be restored at 10 am the following day. It is pathetic,since during the day, I am working and at night, the net is down. Complaint to Sify simply does not do any thing: They put me on hold for 10 mins and say "they will ring me back but never do" This has been going on for the last 2-3 months and today I finally got frustrated enough to write about it here. My suggestion: NEVER GET SIFY you will BE Disappointed At the service and performance

I am really frustrated by Sify. Every night at about 9: 30 PM, the connection stops and does not work till morning 8:30 AM. It is frustrating because the cable operator says "its too late for him to go and fix it and we have to wait it out till tomorrow" this would have been ok if it happened once in a while but this is happening daily for the past 1 month. Please call the fellow (Arif) on 9892672688 and scold the motherf**ker for me. this is in Vashi, New-Bombay

SIFY SUCKS!!!!

I have been billed for the day I was not even in town (I am a bachelor staying all alone). Despite thousands of repeated calls to them, making three complaints, talked to five different people on phone (phone bill is exceeding Rs. 200/- in one single day) no one has ever contacted me back.

They all make false promises and are white liars.

DO NOT TAKE SIFY CONNECTION EVER!!!!

I wish to take internet connection at home. I am besed in Delhi. Would like to get a help from u all to go for which connection. Somebosy says Sify is good. But wht I heard from these guys recently, is Airtel is much better in performance. Please reply ASAP. I wish totake internet connection or apply it by 15th of this month.

I have a broardband conection from zeenext. This is a 64kbps unlimited offer and I am paying Rs. 650 PM. The issue I would like to share with you all is regarding the downtime of the internet service. I am wondering whether more subscribers can be loaded in a particular plan than what ia actuall permitted ? What I mean is whether, we are actually being cheated into beliveing that we are having a 24 Hr connection while we are actually not. Is it really possibly to switch off connections randomly/ remotely to make connections available to others.

I have been living abroad Australia for the last 5 years and I never really needed to use the Internet in Vashi, Navi-Mumbai, India (where I regularly visit to see my parents). However, as this time I have some assignments and submissions, my dad decided to get Sify broadband to help me do everything from home.. Alas, this was never to be the case.

My Sify connection goes down every day for many hours ("Error BB-101", unable to reach gateway). After many calls, and getting the same scripted reply, I end up going to a cafe almost daily.

Ash Ketchum Says:
"Ummm…I am using Sify and I don’t get much trouble from them. Only sometimes the internet stops working at night and the problem is solved after 10am the next day. Only problem I have is the useless client. The way it automatically launches IE(not even Firefox) and pop up advertisements from time to time."

My comment:
Ash Ketchum, it DOES matter if you are working on a study assignment with submission deadlines and the internet goes down every night and I have to wait till 10 am the next day..

My suggestion.. NEVER GO WITH SIFY.. I can guarantee you that whatever the ISP, it will be better than SIFY. Even dialup is better IMHO, you pay a little more, have a slower connection, but at least you know that you will be connected when you need to.. and the "Slow" dialup is in reality much faster than the "fast" broadband by Sify.

A final note to all Indians, we can forget our dreams of making India a 1st world country if people like SIFY are allowed to have their way with us. It is probably true that Indians are great at providing top-class service to foreigners but when it comes to their own brothers and sisters, they are total back-stabbers.

hi guys !
Even I am reeling under the SIFY BROADBANDage phenomenon ! My story too is dito that of Sandip....the only differnece is I am based at HYDERABAD...and ... i took a connection just few days back....on 2nd may,2006 can anyone of you guide me how the crooks can be tuaght a lesson?

the internet services in mumbai provided by sify is very bad i have tried to live with it for two years. their tech support people are quite amateurish they just have no training no knowledge like aprrots they bread out standard script
if any one is new please do not buy sify services

Ummm...I am using Sify and I don't get much trouble from them. Only sometimes the internet stops working at night and the problem is solved after 10am the next day. Only problem I have is the useless client. The way it automatically launches IE(not even Firefox) and pop up advertisements from time to time.

I guess the kind of service depends on the locality and the operators. I never had any problems with connectivity. The Sify broadband operator in my locality isn't that lazy. You know what I mean? So I am sticking with Sify unless I see a better internet service provider(one that provides 1mps connection @ Rs500 per month. LOL!).

BTW I hate MTNL, AirTel, Spectranet, TATA Indicom, etc, etc. cause they are as useless as Sify. All of them have one problem or the other. Like the customer care at Spectranet never replied to any of my emails. And Airtel broadband uses different technology(I don't wanna spend money on a useless router).

So finally all Internet providers are bad and are sickos. I have had Dishnet, then it became TATA VSNL,switched office to Airtel and then took Sify at home, And also took Hathway for home. Out of all these Airtel is less troublesome and Sify is the worst. TATA is just like another Govt organisation. To my surprise BSNL (govt) is doing a good work in Chennai. I think Indians are good in doing service to foreigners and not to their fellow brothers and sisters. No point in cribbing about Government services, as the private guys give the same service when they grow to 25% of the size of a government service provider... for phone, postal or Internet.

I have taken a TATA BroadBand Connection and I got it in a week, And I don't know that why persons malign TATA broadband, According to me It is the only one first India's the biggest ISP(VSNL). Who is providing services since long years.
I really harrashed by Airtel, I have booked a connection 1 month back, they provided me connection within a week, but Service of Airtel is very poor, I had always discontinuity problem and I was really harrashed by his Billing.

     I will suggest all the guys to take a TATA,VSNL Broadband connection, while never go for the Airtel.

I am 78., contributed to sify for a connection and got it. It worked for a few days but the e-mail started giving problem. I tried to correct and remove the error, this did not work. Sify mechanic appeared several times, attended to the problem and solved the problem temporarily. The same problem startd again. I feel very bad about it. I was asked not to meddle with my computer. To-day their mechanic came again the matter was resolved for only 20 minutes, My e0mail through sify is not working. Please tell me what should I do.--P.K.Mukherjee

Sify is the wrost service provider.I am really pissed of with there connection. After taking the connection i only got fustration ,tension and never got correct connection.There is local operator Ganesh Cables(Rajajinagar,Bangalore).Please scold them on phone 94482817940.His owner Ramesh is M* f*ker. i dont know how to sue them up.They really made my life hell.

Airtel is best,

I dont know sify, but I warn anyone who going for Tata Broadband service( now VSNL).

I applied for broadband connection 2 months back, paid money for router static IP address Rs-1650 . from then there are no one to call me. I had around 10 compliants registered on their 121 call center. And the call center guys always promise 2 days 100% quarantee of service. later it become with in 24 hours you will see progress, everytime i dial 121 a new person lifts the phone and give the same answer. I sent a mail to cancelation of my connection and get my money back, again no reply from them.

Finaly we played a trick, called Tata broadband service from a new phone and asked for new broadband connection, and they promised with in 24 hours their person will meet us, And strangly they come to our home with in 2 hours. and we banged them like anything, and they called to their head office from our home etc etc and finay I got connection.

Also I warn you guys about the Tata indicom rates,

And one of my friend who applied for Airtel broadband who stays next to my house applyed a week after I applyed for TataBroadband, and he got in a week,
and his rates are also cheap.

Tata Broadband rates,
500MB download, permonth Rs-350 256Kb speed

1000MB download permonth Rs-780 256Kb speed


and unlimited 64kbs costs 800 rupees per month.

where as Airtel costs are like this,
128Kbs speed, unlimited and you get 500 rupees phone calls free, and a phone connection free, and permonth cost Rs 1000 only. his internet speed is also very good.

so guys go for Airtel, dont get cheated with Tata Broadband.